[Resolved] Backend box opened to connect CPT with 90% blank screen

[Author]

Posts

[MarcoS3712]

Hello,
if I open a custom post type from backend and I would like to create a connection with another CPT (in relationship),
when I open the dialog box (ui dialog) I see near 90% of the box blank. See the image attached.

Recently I have activated two snippets in order to hide some blocks and contents in Gutenberg, also with a JS file in child theme, but also if I deactivate them I receive the same results.

Please, what I have to check?

Thanks, Marco

[Shane Supporter Languages: English (English ) Timezone: America/Jamaica (GMT-05:00)]

Hi Marco,

Thank you for getting in touch.

In a case like this i would recommend temporarily disabling all the non-toolset plugins and trying again.

This one is almost certainly due to a plugin conflict or custom css interference so we can start there and work our way through.

Thanks,
Shane

[MarcoS3712]

Hi Shane,
I've disabled all the non-toolset plugins and now seem it's ok.
Tomorrow I unable plugin in order to find which plugin is in conflict, and let you know.

Thanks in advance,

Marco

[Shane Supporter Languages: English (English ) Timezone: America/Jamaica (GMT-05:00)]

Hi Marco,

Any updates on this one ?

Thanks,
Shane

[MarcoS3712]

Hi Shane,
I've just finished to check plugin conflicts and I found is: LearnDash LMS - Course Grid.
It's a hidden link addon. Now I've disabled I have no more problem with dialog box.

I hope this could be usefull. Maybe you can check with Learndash in order to find full compatibility?

Thanks in advance,

Marco

[Shane Supporter Languages: English (English ) Timezone: America/Jamaica (GMT-05:00)]

Hi Marco,

I will need to confirm that this issue occurs on a fresh install.

Could you provide me with a copy of the learndash plugin so that I can test it on a fresh site to then escalate to our 2nd tier team ?

Thanks,
Shane

[Shane Supporter Languages: English (English ) Timezone: America/Jamaica (GMT-05:00)]

Hi Marco,

You can actually upload the plugin to Google Drive or Dropbox and share the link with me.

Thanks,
Shane

[MarcoS3712]

Hi Shane,
I can share with you file Google Drive link, but how I can do in a private message?
Or may I share with your email?

Marco

[Shane Supporter Languages: English (English ) Timezone: America/Jamaica (GMT-05:00)]

Hi Marco,

I've enabled the private fields for your next response.

Thanks,
Shane

[MarcoS3712]

Hi Shane, I don't want to install other plugins.
Please, give me an email or other system in order to share file (7.5 Mb).
Thanks.

[Shane Supporter Languages: English (English ) Timezone: America/Jamaica (GMT-05:00)]

Hi Marco,

The file can be shared to shane.c@onthegosystems.com

Thanks,

[MarcoS3712]

Hi Shane,
I'm not able to replicate to test site.
Maybe you can check ...see: https://toolset.com/forums/topic/toolset-woocommerce-custom-fields-replicants/
... I gave to Menish access to staging.

I've resolved the issue because I've uninstalled LearnDash LMS - Course Grid (form now I don't need it).

Thanks, Marco

[MarcoS3712]

Hi Shane,
I'm not able to replicate the issue.
Please see: https://toolset.com/forums/topic/toolset-woocommerce-custom-fields-replicants/
I gave to Menish access to staging.

I've resolved the issue because I've uninstalled LearnDash LMS - Course Grid addon (from now I don't need it).

Thanks,

Marco

[Shane Supporter Languages: English (English ) Timezone: America/Jamaica (GMT-05:00)]

Hi Marco,

Thank you for checking, given that you will no longer be proceed with using learn dash and we aren't able to replicate the issue on a fresh install, you can go ahead an dmark this ticket as resolved.

Should that change you are more then welcomed to open a new ticket.

Thanks,
Shane

[MarcoS3712]

Maybe you have to check with Learndash because other user in future could register the same problem.
At the moment I don't need LearnDash LMS - Course Grid, so I consider closed the ticket.