[Resolved] ToolSet WooCommerce Custom Fields… Replicants

[Author]

Posts

[MarcoS3712]

Hello,
I've found, maybe, a bug between ToolSet and WooCommerce.
Even if I've done nothing about this I've found 50 ToolSet Custom Field (not editable or erasable with Post Field Control).
Also I can view this fields editing WooCommerce Product as screen elements.
I can unckeck them from screen settings but in some cases I found elements again checked.

I attach two images about this (from ToolSet Custom Field and WooCommerce Product).

All setting about site you can find from my previous ticket:
https://toolset.com/forums/topic/backend-box-opened-to-connect-cpt-with-90-blank-screen/

If you need more information let me know.

Yours sincerely,
Marco.

[Minesh]

Hello. Thank you for contacting the Toolset support.

With the last major update of WooCommerce Blocks we added single read-only custom field group which describes all of the core WooCommerce fields belongs to Product that you can use with Toolset, but there should only be one such group.

As per the screenshot you shared and description you have more that 50+ such custom field groups and I'm not sure how those added and even no other user reported such issue yet.

What if you try to delete duplicate custom field group and see if that help you to resolve your issue. if that does not help, I will require admin access details to review your site first.

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I have set the next reply to private which means only you and I have access to it.

[MarcoS3712]

Hi Minesh,
thanks for your reply.
In order to delete custom field group (seems not duplicated) have I to delete fields as in the screenshot?

Thanks in advance.

Marco

[Minesh]

When you click on "Delete" link - it will display that specific custom field rather custom field group.

You can delete the unwanted custom field group from custom field group screen only.

Note: Please take full backup of your database and website so in any case you can restore the backup.

[MarcoS3712]

Hi Minesh,
from custom field group screen I can't select items in order to delete (image attached).
Editing WooCommerce Products I see form as in image attached.

In each case I haven't added these fields. They has been created, I image, by the system, but I don't know from witch process.

Please let me know if I have to check other.
Thanks.

Marco.

[Minesh]

It seems It needs to be deleted manually from database. Let me see what I can do here.

Can you please send me admin access details.

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I have set the next reply to private which means only you and I have access to it.

[Minesh]

Can you please share full admin rights to the user you shared as I could not able to add new plugin.

[MarcoS3712]

Hi Minesh,
I create a staging copy and I'll give access to them.

Thanks

[MarcoS3712]

Hi Minesh,
I've updated link to staging.

Thanks,

Marco

[Minesh]

Thank you. When I try to upload the plugin it shows me the following message:

You have no access to upload files

Can you please make sure you grant me full admin rights?

[MarcoS3712]

Hi Minesh,
sorry, now you should be able to access.

Marco

[MarcoS3712]

Hi Minesh,
do you have any news?

Thanks,

Marco

[Minesh]

What I've done is I've searched for the post title "Toolset WooCommerce" within the wp_posts table and removed/deleted all extra entries excluding the post ID 7020 that is the correct "Toolset WooCommerce".

That means now you will have only one custom field group namely "Toolset WooCommerce" with ID 7020 as you can see with the custom field group listing page:
=> hidden link

Can you please try to delete those extra entries from the wp_posts database table and try to resolve your issue.

[MarcoS3712]

Thanks Minesh,
I'll do the same in order to resolve the issue.

Marco.

[Minesh]

Ok great - thank you!! Once you done feel free to mark resolve this ticket.