Toolset video block not rendering properly for Authors

This support ticket is created 4 years, 7 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: Asia/Kolkata (GMT+05:30)

Tagged: Toolset Blocks

This topic contains 5 replies, has 2 voices.

Last updated by Minesh 4 years, 4 months ago.

Assisted by: Minesh.

Author

Posts

June 29, 2020 at 8:41 pm #1681099

michaelS-53

Hi Toolset,

We've discovered a problem with the Toolset video block if the person creating the post is an Author. If they save their work as a draft and preview it, then back out and return, the video block is replaced with wrapping HTML, but is also gone. This doesn't happen for Editors or Administrators. Is there something we need to do here? Video of the problem is here: hidden link

June 30, 2020 at 1:47 pm #1682407

Minesh

Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

I am able to reproduce the issue successfully with my test install. Please allow me to report the issue to our next level support. I will get in touch with you as soon as I know more.

July 3, 2020 at 8:33 pm #1687069

michaelS-53

Any updates on this?

July 6, 2020 at 5:35 am #1688375

Minesh

Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

The issue is escalated in front of our Devs and I checked our internal ticket and there is no update available that I should share with you.

I will get in touch with you as soon as I see any update on this issue.

July 13, 2020 at 11:55 am #1705101

Minesh

Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

I would like to inform you that the fix for this issue is set to ship with the next release of Views/Blocks plugin.

I will inform you once we officially release the next version.

September 16, 2020 at 11:54 am #1778605

Minesh

Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

The fix for this issue is shipped with the latest Blocks release version 1.3.

*** Please make a FULL BACKUP of your database and website.***
Could you please update ALL Toolset plugins to it's latest officially released version. You can download the latest plugin release from your accounts page:
=> https://toolset.com/account/downloads/