Skip Navigation

[Resolved] Toolset Repeating Field Group fields not saving

This support ticket is created 4 years, 9 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Sun Mon Tue Wed Thu Fri Sat
- 9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 -
- 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 -

Supporter timezone: Asia/Karachi (GMT+05:00)

This topic contains 3 replies, has 2 voices.

Last updated by Luigi Bella 4 years, 8 months ago.

Assisted by: Waqar.

Author
Posts
#1573969

I am trying to: Add new Repeating Field Groups to my page but once I reload the page, the data I just entered is not saved(the new fields revert to being blank).

Link to a page where the issue can be seen: hidden link
Video of the issue: hidden link

It's worth noting that I can usually get the fields to save if I re-enter the data (a second time) after I save the page and the fields have cleared; as visible in the above video.
Thank you in advance for your help.

#1575021

Adding the following line to wp-config.php seems to make it work more consistently: define('WP_MAX_MEMORY_LIMIT', '512M');

But I am still having loading times upwards of 30 seconds when I try to save this page with all the repeating Field Groups. Is there something I should change to help with this?

#1575273

Hi,

Thank you for contacting us and I'd be happy to assist.

Based on what you've shared, it seems that the server is experiencing time-out errors, due to not having enough resources to complete all the requests.

Have you seen any errors or warnings, on the screen, in the browser's console or in the server's error log?

I'll recommend to turn on WordPress debugging and then try saving some values in those same fields again.
( ref: https://wordpress.org/support/article/debugging-in-wordpress/ )

Then if you see any error or warnings, you're welcome to share them with us.

Note: Since there is large amount of data involved on your post edit screens, I'll also suggest consulting your hosting support team to at least double the values for "post max size" and "max input variables" options, in the server's PHP settings.
( especially the "post max size" value at the moment is 8M which is very low )

regards,
Waqar

#1593493

Hi Waqar, I just wanted to thank you for your help and let you know that it was indeed the Post Max Size.