[Resolved] Toolset plugin cannot connect to toolset due to staging site

[Author]

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[shrinivasanK]

After creating staging site I am getting this error i.e "Toolset plugin cannot connect to toolset.com"
but under plugin is hows registered & while tried communicating everything is green tick & set

but showing this warning message all time

deleted the staging site still shows the same problem
Note: I use staging site frequently

Also tried deleting the site from account & added the site in toolset once again but no use, I couldnt find to insert the licence key

[Luo Yang]

Hello,

Please try these:
1) Install the latest version of Toolset Types plugin, you can download it here:
https://toolset.com/account/downloads/

2) Follow our document to the Toolset site key and install other Toolset plugins:
https://toolset.com/faq/how-to-install-and-register-toolset/#automatic-installation-once-you-have-types-plugin-installed
section "Automatic Installation (once you have Types plugin installed)"

If you still see the problem, please make sure your webserver can connect with Toolset server: api.toolset.com

[shrinivasanK]

already using the latest version

[Luo Yang]

Please click the link "communication error details" link of your screenshot:
https://toolset.com/wp-content/uploads/2021/07/2103637-notconnection.jpg

Take some screenshots for the following detail page, attach them here, it might be a connection problem between your webserver and Toolset server.

[shrinivasanK]

Communication Details screenshot attached

[Waqar]

Hi,

Thank you for sharing the screenshot.

Luo will be on vacation this week so I'll be following up on this ticket.

Your screenshot shows multiple warning messages "Site key doesn't match".

Each Toolset site key works with only a specific WordPress URL/website that it was created for.

If you're getting the site key doesn't match message, it means that the key that you're trying to use was not created for the current website or the address provided wasn't correct.

For example, if you'll create a site key for 1 WordPress website at "hidden link", it doesn't mean that it will also work for another WordPress website installed in the sub-folder "hidden link". To activate Toolset at this other website, you'll need a different key.

If you use multiple staging websites, you can activate the Toolset site key only on the production website, and on the staging, websites use the plugins without activation. On the websites where the Toolset site key is not active, the Toolset plugins will work, but automatic installation and updates of Toolset plugins won't.

If you'd like to activate a Toolset site key on this staging website, I'll recommend to carefully follow these steps:

1. Please go to the Toolset's site key management page ( https://toolset.com/account/sites/ ) and delete the existing site key.

2. Next, you can generate a new one, making sure to use the exact same address that is set in the website's "Site Address" field.
( at WP Admin -> Settings -> General )

After that, you'll be able to activate your website with this new site key.

regards,
Waqar

[shrinivasanK]

I dont find any option to enter new key in toolset->setting

[Waqar]

The option to enter a new site key is not in the Toolset settings.

It is at WP Admin -> Plugins -> Add new -> Commercial, as explained in this guide:
https://toolset.com/faq/how-to-install-and-register-toolset/#automatic-installation-once-you-have-types-plugin-installed