Skip Navigation

[Resolved] Toolset plugin cannot connect to toolset com

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Tagged: 

This topic contains 1 reply, has 2 voices.

Last updated by Waqar 1 month, 1 week ago.

Assigned support staff: Waqar.

Author
Posts
#2168467

Tell us what you are trying to do? error is coming up with communication error site key not matching? I have reinserted the site key and the same error is appearing

Is there any documentation that you are following?

Is there a similar example that we can see?

What is the link to your site? hidden link

#2168913

Waqar
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting us and I'd be happy to assist.

Every Toolset site key is generated for an individual website's address, which is why if there is some change in the website's address, you'll need to generate a new one.

Can you please confirm if your website's base domain/URL has been changed since this site key was generated?

I would suggest regenerating the site key for your current website, following these steps:

- Please go to your Toolset account's sites management page: https://toolset.com/account/sites/
- Remove the site key which is showing the mismatch message
- Register the same site again, making sure that the URL matches the one set at WP Admin -> Settings -> General -> Site Address (URL)
- Go to your site dashboard again and register the plugin with the newly generated key.
( ref: https://toolset.com/faq/how-to-install-and-register-toolset/ )

Tip: You can check the communication error details by visiting this link in the admin area:
{yourwebsite.com}/wp-admin/admin.php?page=otgs-installer-support

Note: You'll replace {yourwebsite.com} with your actual website's URL.

If regenerating a new site key doesn't work and you see any error on this page, you're welcome to share its screenshot.

regards,
Waqar