[Resolved] Toolset plugin cannot connect to toolset

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[stanleyM-2]

I keep getting the following error, "Toolset plugin cannot connect to toolset.com" see attached screenshot.
When I click see communication error details I see the following hidden link. Yesterday I then clicked on the Installer system status and the message seemed to dissaepear but it's back again today. I just clicked on the installer system status as I was texting this and the message disapeared. What is causing this? I can see it's complaining about keys being mismatched, how do I resove this?

Regards

[Waqar Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)]

Hi,

Thank you for contacting us and I'd be happy to assist.

The 'site key not matching' message indicates that your website's base domain/URL has changed since this site key was generated.

Every Toolset site key is generated for an individual website's address, which is why when that is changed, you'll need to generate a new one.

I would suggest regenerating the site key for your current website, closely following these steps:

- Please go to your Toolset account's sites management page: https://toolset.com/account/sites/
- Remove the site key that you've used for this website
- Register the same site again, making sure that the URL matches the one set at WP Admin -> Settings -> General -> Site Address (URL)
- Go to your site dashboard again and register the plugin with the newly generated key.
( ref: https://toolset.com/faq/how-to-install-and-register-toolset/ )

Let me know how it goes and if you need any further assistance around this.

regards,
Waqar

[stanleyM-2]

Thank you for your feedback, I have regenerated the key but since I already have the toolset plugins active, there's no place for me to enter the new key, do I need to delete all the plugins and re-install them again? I hope not cause last time I had to do such I basically had to re-do all my views and another of other things broke.

[stanleyM-2]

Furthermore I can't activate the OTGS plugin, not sure what is causing that.

[Waqar Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)]

> I have regenerated the key but since I already have the toolset plugins active, there's no place for me to enter the new key, do I need to delete all the plugins and re-install them again?

- You won't have to re-install the plugins. Please go to WP Admin -> Plugins -> Add New Plugin -> Commercial and you'll see the link 'Unregister Toolset from this site'.
(example screenshot attached)

Using that will remove the old site key from the website and you'll be able to register the newly created site key.

> Furthermore I can't activate the OTGS plugin, not sure what is causing that.

- That plugin is only needed when no other Toolset plugins are installed. Once any other Toolset plugin is active, that plugin is no longer needed.