[Resolved] Toolset Messaging System: unable to read messages > 80 characters in length

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[simonM-5]

I am trying to:
Use Toolset Messaging System to send and receive messages between parties on the website. When the user sends a message that exceeds 80 characters there is no view that allows the user receiving the message to view it in its entirity.

Link to a page where the issue can be seen:
By clicking on any message in a user's inbox >> this takes the user to Related messages View.

I expected to see:
The full text of the message sent by the user (when the user's message was over 80 characters.)

Instead, I got:
Only a short excerpt (80 chars) of the message.

- Clicking anywhere on the message doesn't link anywhere so the remainder of the message (from the 81st character onwards) cannot be viewed by the user.
-- I tried increasing the length of 80 to 1000 in the Loop Editor of Related messages View:

[wpv-post-excerpt length="1000" more="..." format="noautop"]

but without luck.

-- Also thought that the 3 dots after "more" may have been a Read More functionality, but that doesn't seem to open up anything either.

Thanks and regards
Simon

[Beda]

I see there is a

[wpv-post-excerpt length="80" more="..." format="noautop"]

in that view, so if you are sure that is what you see when editing the 80 will indeed change the number of characters.
If it is not having any effect, then it is not what you see on the front end, logically. Or, some custom code applies to it.

Just below that except there is as well the whole post body:

 [wpv-post-body view_template="None"]

So I doubt this is the view you see on the front end because you say, you cannot see the whole message, and that last shortcode is exactly the whole post body of the message.

I tried to find at least an example in the front end but I can't view messages - they all say "You cannot view this message."

Can you set up a precise example of the issue that I can see, and allow me as well to remove all non-Toolset things, if needed, from that template?
I see you designed it with third party builders which is not how the messaging system is delivered by Toolset.

To confirm an issue we'd have to make sure this happens with just Toolset, as is.

Thanks!

[simonM-5]

Hi Beda

I will set this up today and let you know logins etc.

Thanks and regards
SImon

[Beda]

I have re-activated a private reply area for you to submit these details safely.

Thanks!

[Beda]

Let's focus on one problem at a time and ticket.

The Excerpt you see in the in-outbox cutting to 80 characters is defined with

[wpv-post-excerpt length="80" more="..." format="noautop"]

in the View Loop here hidden link

The Excerpt you see in the actual single message cutting to 80 characters is displayed thru the view

[wpv-view name="Related messages" message="[types field='first-message-id' raw='true'][/types]"]

in the Content Template applied to single Messages here hidden link which is edited by Fusion Builder.

That View

[wpv-view name="Related messages" message="[types field='first-message-id' raw='true'][/types]"]

, is edited here hidden link and holds again the

[wpv-post-excerpt length="80" more="..." format="noautop"]

.
This is what displays the message as you see it on the single post of the message.

You can amend that to fix it (for example use

[wpv-post-body view_template="None"]

instead)

Does this help?

I suggest opening new tickets for any other issue, so the problems can be tacked one by one

[simonM-5]

My issue is resolved now. Thank you!