[Resolved] Toolset Galleries

[Author]

Posts

[ELAN42]

Hello,
When I add a media (image) to a gallery in a custom post type, it gets rendered without any alt text or title.

Images added in any other place (regular post types or Toolset wysiwg field) work as expected.

How can I sole this? Thank you.

[Christian Cox]

Hi, can you be more specific about the type of gallery you are referring to? Is this a WordPress gallery shortcode, or a Block editor block, or a 3rd-party gallery plugin, or something else? Can you show me a URL where I can see this gallery?

[ELAN42]

To create a slideshow, we have used an Image custom field, accepting multiple values: that's our gallery. On the front-end it is shown by a foreach loop.

The link is this one, but you'll need access:
hidden link

Please, enable the private reply so we can provide the login.

[Christian Cox]

Private reply fields are enabled here, thanks.

[Christian Cox]

Hi, Views 2.8.4 was just released and it includes a fix for the missing alt and title attributes. You should be able to use the automatic update feature to update the the latest version. Please try that and let me know if the issue is not resolved. Thanks!

[ELAN42]

Hi Christian,
I updated to Views 2.8.4 and I uploaded a new image to check but nothing has changed: title and alt text are still missing.

[Christian Cox]

Okay strange, can you try these troubleshooting steps next?
- Make sure your WordPress installation is up-to-date.
- Temporarily switch to a default theme like Twenty Nineteen.
- Temporarily deactivate all plugins except Types, Views and Maps. If you want to leave the Under Construction plugin active that's okay.
- Test again. If the problem is resolved, reactivate your theme and plugins one by one until the problem returns. If the problem is not resolved, I'll have to work with a clone of your site somehow. If you prefer not to use Duplicator, I can work with a backup of your database.

[ELAN42]

Hi Christian I followed your indication step by step and then i upload a new file. Nothing has changed.
As we said we prefer you don't use Duplicator. We have the backup, how do we have to proceed?

thank you

[Christian Cox]

You can post the backup to Dropbox or Drive and provide a download link here. All non-Toolset URLs are obscured in the forum for your privacy.

[ELAN42]

Here the link hidden link

[Christian Cox]

Okay it seems to be related to the custom upload path. If I disable that, and add some new images, the alt attributes appear for those images. Let me reach out to my 2nd tier team for some additional information about this.

[ELAN42]

Hi Christian,
If possible, we would like to use a custom upload path. Do you have any additional information?

thank you

[Shane]

Hello,

Christian is currently on vacation so I will be handling this thread for him.

I checked the escalated thread for this and our team is currently working on it. Right now there is an erratas page setup for this issue which should contain the fix as soon as it is available.
https://toolset.com/errata/types-image-fields-do-not-output-the-alt-and-title-attributes-when-using-custom-upload-directory/

Thanks,
Shane

[ELAN42]

Hi Shane ,
since we're developing an important project and our deadline is the end of July, do you think this issue will be solved on time?

Thanks

[Shane]

Hello,

I cannot guarantee that the fix will be available before then but our development team is working on it.

Thanks,
Shane