Toolset Form not working

This support ticket is created 4 years, 10 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Sun	Mon	Tue	Wed	Thu	Fri	Sat
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Supporter timezone: Asia/Karachi (GMT+05:00)

Tagged: Content-submission forms, Layouts plugin, Toolset Forms

This topic contains 1 reply, has 2 voices.

Last updated by Waqar 4 years, 10 months ago.

Assisted by: Waqar.

Author

Posts

January 8, 2020 at 7:59 am #1445865

garenM

Hi,

the contact form here hidden link is not working and doesn't take any errors. Can you advise please?

January 9, 2020 at 6:09 am #1448089

Waqar

Hi,

Thank you for waiting.

I've performed some tests on my website, with a similar form, but couldn't reproduce this issue. This suggests that this is something specific to your website.

For further troubleshooting, I'll suggest the following steps:

1. Please make sure that all plugins are updated to their latest versions. Some of the Toolset plugins are not up-to-date.

2. If the issue still persists, please turn on WordPress debugging mode and see if any errors or warnings are shown on the screen or in the server's error logs.
( ref: https://wordpress.org/support/article/debugging-in-wordpress/ )

3. It would also be a good idea to test this with all extra (non-Toolset) plugins disabled and with a default theme like Twenty Twenty.

If it is fixed, you can start adding the disabled items, one-by-one, to narrow down to a possible conflict.

4. In case the issue still persists, I'll need a clone/snapshot of your website, for even deeper investigation.
( ref: https://toolset.com/faq/provide-supporters-copy-site/ )

Please let me know how it goes and I've set your next reply as private.

regards,
Waqar