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[Resolved] Toolset and Astra Theme Custom Layouts

This support ticket is created 4 years, 5 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 10 replies, has 2 voices.

Last updated by Tomáš Klarovič 4 years, 5 months ago.

Assisted by: Shane.

Author
Posts
#1722915
30.png
20.png
10.png

I am trying to:
I want to use astra themes custom layouts and toolset.

Link to a page where the issue can be seen:
localhost

I expected to see:
Display blocks in layouts.

Instead, I got:
Bad display blocks.
PNG:
10.png - Click to preview Astra custom layouts. Displays ok
20.png - Custom layouts settings.
30.png - Display on the homepage. Bad view.

WordPress 5.4.2, Astra Pro, Starter Templates, SVG Support, Toolset Blocks, Toolset Forms, Toolset Maps, Toolset Types, Ultimate Addons for Gutenberg

#1723141

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Tomas,

Thank you for getting in touch.

Is this site on a live server where I can have a look at it ?

If not can you set it up on a live server so that can perform some investigation steps to try to identify the issue ?

Thanks,
Shane

#1723687

Hello, I am sending access data.

#1724067

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Tomas,

From what I checked your gutenburg editor is working fine.

What i'm not sure of is how you added the map and form at the bottom of the page. These are not inside any of the templates created with Toolset. Did you manually add this to the theme ?

However everything else seems to be working fine.

Thanks,
Shane

#1724095

Added the map and form at the bottom of the page -> Themes -> Astra options -> Custom layouts -> Patička

Should I ask for Astra Themes support?

Thank you

#1724099

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Tomas,

I can look into this further for you however you can create your columns using the "Advanced Columns" block. I've set this up for you so your items should be displaying in a column layout now.

Please let me know if this helps.
Thanks,
Shane

#1724105

Hi Shane, It didn't work on localhost.

Everything seems to be working. I'll try it tomorrow. I'll write an answer tomorrow.

Thank you for now

#1724513

Hi Shane, I'm sorry that the Toolset and Astra theme is not compatible with Custom Layouts. I will also contact the support of Astra Themes.

I have another problem.
I have the same problem as described here -> https://toolset.com/forums/topic/custom-image-settings-not-working/
This is the page -> hidden link
Image settings -> image size - Crop and scale the image to fit the width and height without distortion. 250x250px, crop - it is broken!!!

Please help, I have already sent you the login details.

#1724909

Hi Shane, image crop resolved.

I'm sorry that the Toolset and Astra theme is not compatible with Astra Theme Custom Layouts. I will also contact the support of Astra Themes.

#1726109

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Tomas,

Thank you for the update on this one.

Are there any other issues related to Toolset ? If not then you can go ahead and mark this one as resolved.

Thanks,
Shane

#1726667

My issue is resolved now. Thank you!