Toolset Access is causing issues with Beaver Themer Layouts for logged-out users

This thread is resolved. Here is a description of the problem and solution.

Problem:

When you visit some pages while not logged in, you see different results.

Solution:

It is a problem of other plugins, see details here:

https://toolset.com/forums/topic/toolset-access-is-causing-issues-with-beaver-themer-layouts-for-logged-out-users/#post-1891065

Relevant Documentation:

This support ticket is created 4 years ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: Asia/Hong_Kong (GMT+08:00)

Tagged: Access plugin

This topic contains 2 replies, has 2 voices.

Last updated by tylerG 3 years, 12 months ago.

Assisted by: Luo Yang.

Author

Posts

December 29, 2020 at 8:23 pm #1889925

tylerG

The client contacted us about an issue on their live site.

I spun up a Staging site for us to work on/debug/and apply changes in hopes to fix this...
To get through the PW gate to access the staging site - use what I submitted in the FTP login credentials.

These 2 pages should look similar to what you see in their screenshots:
hidden link = hidden link
hidden link = hidden link

...But when you visit them while not logged in, you see this:
hidden link
hidden link

These pages work fine when I deactivate Toolset Access....but why?

The Beaver Themer layouts controlling both these archive pages are here:
hidden link
hidden link
...You can see we do NOT have them restricted to logged out/in users only.

I have also extensively attempted to clear all the cache involved on this site and again, the only thing that works is to deactivate Toolset Access.

December 30, 2020 at 8:53 am #1890453

Luo Yang

Hello,

You are using about 80 plugins in your website, please try these:
1) In case there are other compatibility problems in your website, please deactivate all other plugins(including the Must-Use | Drop-ins plugins), and switch to wordpress default theme 2021, deactivate all custom PHP/JS code snippets, and test again
since you did not provide the FTP access, I can not deactivate those Must-Use | Drop-ins plugins in your staging website

2) Also check if there is any PHP errors in your website:
https://toolset.com/documentation/programmer-reference/debugging-sites-built-with-toolset/

December 30, 2020 at 11:59 pm #1891065

tylerG

Thank you Luo for the steps needed...I did fix the problem but discovered it wasn't Toolset Access that necessarily was the issue. I had outdated plugins for Facet WP that in conjunction with WP Rocket and Toolset access, all were affecting the site.

Once all were updated, the pages were working normally.