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[Resolved] There are 2 Post Types that are no working properly

This support ticket is created 5 years ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 4 replies, has 2 voices.

Last updated by angelapiqui 5 years ago.

Assisted by: Luo Yang.

Author
Posts
#1402033

Hi,

I have 2 Post Types that suddenly stopped being displayed on the front-end.
Post Type 1. I created a post type - called Empresas - and a view (custom search) - called Busca Classificados - and it was working fine but yesterday when I went to add a few new posts I noticed that there was no results displayed. (link to the page with the problem: hidden link)

Post Type 2. The other Post Type I created is called "Galeria de Fotos" and view (custom search) "Galeria de Fotos". For this one, I assigned a template from Elementor (called ALBUM DE FOTOS) to display the search and results and it's working well, the problem is that when I click on any of the posts, it goes to a blank page (only with header and footer). -> hidden link

I disabled all plugins, except Toolset and changed to theme to Twenty Seventeen but the problem persists.

Toolset Plugins were recently updated. Is it possible that it happened after the update?

Regards,

Sintia Oliveira

#1402453

Hello,

I have tried the credentials you provided above, it is not valid, I get these error message:

Se ha detectado una petición de login incorrecta a tu CMS que por seguridad hemos bloqueado. Para que lo podamos revisar ábrenos un ticket al Departamento de Soporte con el siguiente ID y dirección IP:

ID: 8T@SgoNRdHFm7qh7Soo8q7gj (200)

Please check it, make sure it is valid. Thanks

#1402949

Hi,

Sorry, I forgot to mention that my hosting blocks requests to login wordpress in browsers that don't have a few languages installed. The languages are: Spanish, Catalan, Galician, Euskera.
It is not necessary to enable them all, or that they are the main use, simply that there is at least oneof them installed. This measure is designed to prevent bots access, and only applies to sensitive areas of the web (public access is not restricted based on these measures). Just make sure that, when you finish adding the language erase the cache and cookies and restart the program; this way you should be able to enter the web in a normal way.

#1403523

Thanks for the details, I can log into your website and see the problems.
Q1) Please edit the problem page "Página de busca filtrada classificados":
hidden link
In section "Template de Conteúdo", you are using option "Template for Pages", but this content template is empty, see it here:
hidden link
So it conducts the problem you mentioned above.

In your case, you can change option "Template for Pages" to "Nenhum", and test again.
hidden link
This will disable content template for that page.

Q2) I assume we are talking about those single "Galeria de Foto" posts, for example this one:
hidden link
Same problem, you are using content template option "Template for Galeria de Fotos", which is an empty content template.
You just need to disable content template for those posts, and test again.

Since you are not using content templates to design the page and posts, you can remove those content templates here:
hidden link

#1404117

My issue is resolved now. Thank you!