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[Closed] Text custom fields disappears on save

This support ticket is created 2 years, 11 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 2 replies, has 2 voices.

Last updated by Waqar 2 years, 11 months ago.

Assisted by: Waqar.

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#2369297

I have made some custom fields to use with a new CPT. One of them is a repeatable group with two wysiwyg editors. The two fields in de group are connected. The are a kind of Q&A.
It was working at first but suddenly the content disappears. Before there was a problem in getting them in the order I want.. but now there is no content at all. The disappear in backend, as soon as the saving is done.
Hope anyone has a cure for this

with regards

Karin

#2369333

Update, after updating Types (update was not shown in plugins list, checked it in Toolset and installed the updates showed there) I can save the content of the repeating fields without losing it, but... there is still the problem of ordering the items of the repeating fields. In backend the order is okay, in the front-end the order is wrong.. whatever I do.

#2369799

Hi,

Thank you for contacting us and I'd be happy to assist.

Glad that you're able to save the content of the repeating fields in the back-end now.

To troubleshoot the order of those fields on the front end, I'll need to see how they are set up in the admin area.

Can you please share temporary admin login details, along with the link to the page where the order is not correct?

Note: Your next reply will be private and it is recommended to make a complete backup copy, before sharing the access details.

regards,
Waqar

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