Hello,
after plugin update, trying to add images from media fields on users form doesn't work.
If I push on to the upload image a blue box prevents me from changing any other fields and everything remains blocked until I refresh the page, anyway upload image field doesn't work.
Could you help me please.
Thank you for contacting us and I'd be happy to assist.
Do you see any error or warning on the screen, in the browser's console, or in the server's error log?
To troubleshoot this, I'll need to see how this user form is set up in the admin area. Can you please share temporary admin login details, along with the link to this form page?
Note: Your next reply will be private and it is recommended to make a complete backup copy, before sharing the access details.
Hi Waqar,
in the official site/server if we disable a plugin called "Cookie and Consent Solution for the GDPR & ePrivacy" (that helping us to blocking cookie and that we cannot disable) the media uploader works.
At the same time we have make a site copy in another server (in a subfolder) and and it works without disable any plugin.
So we think it could be a server problem. Instead of clonig site to your server could you suggest some values or other setting on the server to fix the problem? Thank you very much.
Best.
I've performed some tests on my website with the 'iubenda – Cookie and Consent Solution for the GDPR & ePrivacy' plugin, but couldn't reproduce this issue.
I'm afraid, it would be very difficult for us to investigate this without a copy of the affected website. I'll recommend thoroughly checking that the settings and code used on the production website and its copy in the subfolder are exactly the same.
It would also be a good idea to get in touch with that Cookie and Consent plugin's support team, to see if they can share some insights, on how the plugin interacts with the file upload fields and the WordPress media uploader.
Hi Waqar, thanks for reply,
if it is possible could I give ftp and WordPress access of clone website on another server. I'd need a reserved are to give you the data access, asking you, kindly, to not subscribe user or other thinks about privacy.
Thanks, I'm waiting for your news.
Best, Anna
Hi Waqar,
first thanks for your availability and support rapidity.
However I've fix the problem deactivating the Iubenda Cookie Banner plugin, adding in all header pages their code excluding it to the problem pages. So now everything is working.
Thanks a lot. All the best.
