Hi,
there is a definite conflict between Visual Composer 4.1.2 (WP Bakery builder) and the newest version of Toolset.
I have disabled all other plugins and it is still occurring.
Can you provide any advice?
Hi Chris,
I've checked a couple of admin area pages on your website, but couldn't see the error from your screenshot in the browser's console.
Can you please share the link to a page/section, on where that error can be seen? This will help in reproducing this on a test website.
regards,
Waqar
Hi Waqar,
Have a look at the home page (front page) as it uses WP Bakery page builder - not all pages on the site do.
Try and switch from code view to text view (won't work). Then disable Toolset and look - you will see the WP Bakery GUI.
For the record, I hate WP Bakery - I did not build the site and am just maintaining it.
Cheers
Hi Chris,
Thanks for writing back.
I can understand that maintaining a website, built by someone else can be challenging, but I'm sure we'll sort this issue together.
During testing on my own website, I wasn't able to reproduce this issue, which suggests this is something specific to this particular website.
I see a number of plugins including some Toolset ones, which are not yet updated to their latest versions. I'll recommend making sure that all plugins are up-to-date and then check the WP Bakery builder's GUI again.
In case the issue still persists, I'll need a clone/snapshot of your website so that this can be investigated in more depth.
Your next reply will be private and here is a guide on how to share clone/snapshot of the website:
https://toolset.com/faq/provide-supporters-copy-site/
regards,
Waqar
Hi Chris,
I managed to download a duplicator package from your website, by excluding the entire "uploads" folder.
I'll be running some tests on this clone on my own server and will update you with my findings, accordingly.
As for alert from the Toolset Maps plugin, it is normal and notifies that some old maps data stored in the cache needs to be updated.
( in Toolset Maps 1.8.1 release some major performance improvements were included. ref: https://toolset.com/2019/06/toolset-forms-2-4-and-maps-1-8-release/ )
Please follow the "Troubleshooting Page" link in the alert and use the "Convert cache" button on that page, to complete this update.
regards,
Waqar
Hi Waqar,
Thanks for all of your help with this. I am on annual leave next week and will not return to the office until Oct 1st. My colleague Jason may be in touch with you during that time, or I will pick things back up with you when I return.
Cheers
Chris
Hi Chris,
Thank you for waiting, while I performed some further testing and investigation.
Even using a couple of different browsers and devices, I wasn't able to reproduce the issue with the WPBakery Visual Composer plugin's switching.
( this testing spanned over, a clean test website, your website's clone, and your development website ).
This is how the homepage's edit screen looks in visual mode:
hidden link
This is how the homepage's edit screen looks in code mode:
hidden link
In this situation, I'll recommend testing this switching, with all browser extensions disabled, to rule out any browser environment conflict.
It would also help if you could share a screencast/video that shows exactly what happens when you try it on your computer.
Let me know how it goes and if you have any further findings.
regards,
Waqar
Hi Waqar,
Thanks for this. I have been away on annual leave and back now.
I notice WPBakery Visual Composer is now working on dev.achgroup.org,au . I have no idea why this is now working, although I am pleasantly surprised - did you make any edits on the site to get it up and running?
Chris
Hi Chris,
Thanks for the update and hope you enjoyed your time off.
Glad that it is working now and I can confirm that no changes were made on your website from our side.
This could have been a temporary issue after the update, where the server was showing older cached data or files, but you're welcome to start a new ticket if you see something out-of-place - we're here to help!
regards,
Waqar
