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[Resolved] Some errors with CRED

This support ticket is created 7 years, 8 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: Asia/Kolkata (GMT+05:30)

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#429600
CRED-post-form-error03-Edit.png
CRED-post-form-error02-Write.png
CRED-post-form-error01.png

I created a post form for registered user with CRED form.
A few weeks ago, it worked normally.
But, after Tooset plugin had some update, It did not work.
It has some problem below.

1. After I save a post, shortcode in the post display just shortcode not a post content. (Check attached capture images) It happens sometime not every time.

2. I can not delete the post. '(index):436 Uncaught ReferenceError: _cred_cred_delete_post_handler is not defined' appear in console.

3. CSS code of 'Add media' button and Visual / Text tabs is weird in post edit page. (Check attached capture images) It is normal in write new post page.

Please help me.

#429681

Sorry for previous thread.
I have resolved questions number 2 and 3.
That's my fault that I use wrong script.

Please just note a number 1 question.

#429687

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

I can see that you are using number of third party plugins and that may cause conflict and to ensure that:
1)
Could you please activate WP_DEBUG from wp-config.php file and send me possible errors for review.

2)
Could you please try to resolve your issue by deactivating all third-party plugins as well as with the default theme to check for any possible conflicts with any of the plugins or themes?

3)
Could you please share problem URL where I can see your issue in firsthand?

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I would additionally need your permission to de- and re-activate Plugins and the Theme, and to change configurations on the site. This is also a reason the backup is really important. If you agree to this, please use the form fields I have enabled below to provide temporary access details (wp-admin and FTP).

I have set the next reply to private which means only you and I have access to it.

#430313

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

I can see there is a number of [wpv-conditional] shortcode is used on the page.

Could you please try to resolve your issue by deactivating all third-party plugins as well as with the default theme to check for any possible conflicts with any of the plugins or themes?

Is this your live site?

#430738

My site doesn't open yet.
So you can test to deactivate all third-party plugins as well as with the default theme.
But I already tested like that and there is no changed.

#431098

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

I can see the issue is from following lines:

<figure class="aln_ct header">
	<img src="/wp-content/uploads/2016/04/td_title_img.png" />  
</figure>
<section class="td-wrap">
  <h4>기본정보 <span class="date">수정일 : [wpv-post-date format='Y년 F j일 a g:i' type='modified']</span></h4>

If I delete above lines from your code from the content template then page displays correctly with all the values, here:
=> hidden link

Is it possible for you to restructure your code and display these lines outside the [wpv-conditional] shortcode or you may try to find which line causing the issue.

#431853

If I delete that lines from the content template, sometimes it works, and somtimes it do not work.
So I think that is not exactly solution.

But because of your advice I realized that the other codes around that codes are the cause of this problem like ' [wpv-conditional]'
After I do test again more, I'll wriite to here.

Thanks for your advice.

#432387

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Ok - Please share your findings and let us know if you need further help.

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.