Shortcodes are not working after changing server.

This support ticket is created 5 years, 8 months ago. There's a good chance that you are reading advice that it now obsolete.

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Tagged: Types plugin

This topic contains 4 replies, has 2 voices.

Last updated by Himanshu Agarwal 5 years, 8 months ago.

Assisted by: Waqar.

Author

Posts

February 20, 2019 at 4:44 am #1202808

Himanshu Agarwal

Hi there,

I just changed the server of our site, and after changing server all shortcodes are not working, I also tried with changing or updating permalinks but it not working out.

You can see in below site URL all shortcode are working fine:-

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But in below site with same shortcode, same theme and all same plugins, only short codes are displaying :-

hidden link

Please help me to solve this out.

All plugins and themes are updated.

February 20, 2019 at 5:20 am #1202832

Waqar

Hi Himanshu,

Thank you for waiting.

A shortcode parsing issue like this can be experienced if long content is enclosed inside the conditional shortcode block "wpv-conditional".

This limitation is not something specific to Toolset plugins, but it is related to how shortcodes are parsed by WordPress in general and the server's PHP configuration. A note about this is included on our guide at:
https://toolset.com/documentation/user-guides/conditional-html-output-in-views/

If this is only happening on the new server, you can follow these steps to fix this:

1. You can increase the allowed memory size in PHP settings of your server.

2. If that doesn't work, you'll need to disable the "PCRE JIT" via php.ini (pcre.jit=0). For more info you can check out the following links or consult your host's support team:

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3. If for some reason, options 1 & 2 are not possible, you'll need to break the long output of conditional shortcode blocks into smaller blocks and enclosed shortcodes will work.

I hope this helps and please let me know if you need any further assistance around this.

regards,
Waqar

February 20, 2019 at 5:46 am #1202836

Himanshu Agarwal

I just tried by remove wpv-conditional and all shortcodes are working fine.

but i need it with wpv-conditional, if its working on another server then why it is not working on this server with same content and same code?

Please help me to solve this out.

I also increased the memory but its still not working out.

February 20, 2019 at 6:03 am #1202841

Waqar

Hi Himanshu,

If the same content and code is working on the old server and not on the new one than this confirms that it is a server related issue.

As explained in my last message, you can consult your new server's support team so that they can disable "PCRE JIT" options from the PHP settings.

Please also check the PHP versions used on the new and the old servers and make sure that the new server meets the minimum requirements mentioned at:
https://toolset.com/toolset-requirements/

regards,
Waqar

February 20, 2019 at 6:22 am #1202845

Himanshu Agarwal

I just updated the PHP version to 7.3, and now all shortcodes are working fine. Thank you.