Minesh advised making my theme a child theme in order to be able to amend the the_content() function, however my theme is already a child theme (of genesis) meaning I'm already up against the 2 generation rule. Are there any other solutions to this issue? Thanks
Hello and thank you for contacting the Toolset support.
We'll need access to the backend of the site and FTP access in order to help you with this. Your next reply will be private to let you share credentials safely. ** Make a database backup before sharing credentials. **
Please note that FTP access is very important for this, we won't take risks of updating files, using a plugin, without having FTP access. This way we'll ensure to have a way to recover the site in case of an error in the archive template.
I confirm that WordPress credentials are working, I can log in to the backend. But FTP access is still not working for me. Maybe I should try with a different port or using sFTP, or maybe there are some geolocation restrictions (Morocco) or IPs restrictions. hidden link