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[Resolved] Repeatable Group

This support ticket is created 4 years, 10 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 4 replies, has 2 voices.

Last updated by alexanderH-6 4 years, 10 months ago.

Assisted by: Waqar.

Author
Posts
#1537815
Screen Shot 2020-03-03 at 10.37.26 AM.png

(Repeatable Group) the field is not loading in the admin in order to add data to the fields inside it. I have 3 set up, 1. Gallery Images, 2. Cast Members, 3. Crew members, I have attached a screenshot. Can you please assist in troubleshooting this issue?

#1537827

After further reviews, there are issues with the date field types as well as others. I have a staging site cloned form the production site and I am happy to add a user for your tech support to be able to access the admin of the site. You can reach me directly via my email address - scoplan@teamsi.com

#1538291

Hi Alexander,

Thank you for contacting us and I'd be happy to assist.

To troubleshoot this, I'll need to see exactly how these fields are set up in the admin area.

Can you please share temporary admin login details along with the link to the page where the fields are not loading?

Note: Your next reply will be private and please make a complete backup copy, before sharing the access details.

regards,
Waqar

#1540133

Thank you for sharing the admin access.

I noticed that you've included repeatable field groups with the post type "Shows".

These fields are not editable on the post edit screen, due to a conflict arising from the script loaded by the "Smush Pro" plugin.

The "Smush Pro" plugin's team is aware of this and are planning to release a fix for it soon, as mentioned in this reply:
hidden link

For now, you can either temporarily deactivate the "Smush Pro" plugin or use the temporary plugin that they have shared as a fix:
hidden link

#1540899

My issue is resolved now. Thank you!