[Resolved] Registration key isn't working

[Author]

Posts

[JamesK1820]

I am trying to update my toolset but the registration key isn't working.

[Luo Yang]

Hello,

Please try these:
1) Backup your website database,
2) upgrade the Toolset Types plugin to latest version manually, you can download it here:
https://toolset.com/account/downloads/
3) Follow our document to setup Toolset site key in your website, and test again
https://toolset.com/faq/how-to-install-and-register-toolset/
section "Automatic Installation (once you have Types plugin installed)"

[JamesK1820]

Registration key still doesn't work. I've manually downloaded and ftp'd the update.

[Luo Yang]

What error message do you get?
please also share the your webste PHP debug logs:
https://toolset.com/documentation/programmer-reference/debugging-sites-built-with-toolset/#php-debugging

And I have enabled the private message box, you can provide your website credentials, in case you need more assistance for it.

[JamesK1820]

Invalid site key for the current site.

[Luo Yang]

Did you get the PHP debug logs?
Did you follow our document to regenerate a new Toolset site key for you website?
https://toolset.com/faq/how-to-install-and-register-toolset/#automatic-installation-once-you-have-types-plugin-installed

[JamesK1820]

I'm not sure where the error_logs will actually be written to. I've generated a new key before contacting you, it doesn't work still.

[JamesK1820]

I talked to my host's support and they said it should have permission to write the error log, but it's not working. I've created the error_log.txt file and still nothing.

[Minesh]

Luo is on holiday today. He will get in touch with you as soon as he will get back to work.

[Luo Yang]

Please backup your website, then provide your website credentials + FTP access in below private message box, I need to test and debug it in a live website, thanks