[Resolved] "Quick solution available" links not working in Toolset Support ;-)

[Author]

Posts

[simonM-5]

Dear Support

This is actually a ticket regarding your support page.

The green "Quick solution available" links don't appear to be working correctly in Toolset Support. This worked fine before. When I hover over the green "Quick solution available" links, the mouse cursor changes to the question mark, but clicking with left or right mouse button has no effect.

Kind regards
Simon

[Nigel Supporter Languages: English (English ) Spanish (Español ) Timezone: Europe/London (GMT+01:00)]

Thanks for reporting that, I've confirmed the problem and shared details with our systems team.

[simonM-5]

Hi Nigel

Thanks for confirming that. I'm not sure why you assigned it back to me though. Shouldn't it go to "Escalated to 2nd Tier" or something?

Best regards
Simon

[Nigel Supporter Languages: English (English ) Spanish (Español ) Timezone: Europe/London (GMT+01:00)]

I can give quick replies without taking a thread and that doesn't change its status. If you don't reply, it will just close automatically. Now that you have, could you please mark as resolved?

[simonM-5]

Hi Nigel

I feel the issue shouldn't be resolved until it is working again. This morning none of the Quick solution available links was working.

Best regards
Simon

[Minesh Supporter Languages: English (English ) Timezone: Asia/Kolkata (GMT+05:30)]

Hi Simon,

The issue is reported to systems team and they will take care of it. You are welcome to close the ticket as there is no ETA on it when the fix is available.

[simonM-5]

My issue is resolved now. Thank you!