"Quick solution available" links not working in Toolset Support ;-)

This support ticket is created 3 years, 5 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

No supporters are available to work today on Toolset forum. Feel free to create tickets and we will handle it as soon as we are online. Thank you for your understanding.

Sun	Mon	Tue	Wed	Thu	Fri	Sat
-	10:00 – 13:00	10:00 – 13:00	10:00 – 13:00	10:00 – 13:00	10:00 – 13:00	-
-	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	-

Supporter timezone: Asia/Kolkata (GMT+05:30)

Tagged: Reference sites

This topic contains 6 replies, has 3 voices.

Last updated by simonM-5 3 years, 5 months ago.

Assisted by: Minesh.

Author

Posts

June 11, 2021 at 10:07 am #2084455

simonM-5

Dear Support

This is actually a ticket regarding your support page.

The green "Quick solution available" links don't appear to be working correctly in Toolset Support. This worked fine before. When I hover over the green "Quick solution available" links, the mouse cursor changes to the question mark, but clicking with left or right mouse button has no effect.

Kind regards
Simon

June 11, 2021 at 2:08 pm #2084653

Nigel

Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

Thanks for reporting that, I've confirmed the problem and shared details with our systems team.

June 14, 2021 at 7:16 am #2088049

simonM-5

Hi Nigel

Thanks for confirming that. I'm not sure why you assigned it back to me though. Shouldn't it go to "Escalated to 2nd Tier" or something?

Best regards
Simon

June 14, 2021 at 7:37 am #2088079

Nigel

Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

I can give quick replies without taking a thread and that doesn't change its status. If you don't reply, it will just close automatically. Now that you have, could you please mark as resolved?

June 14, 2021 at 7:40 am #2088083

simonM-5

Hi Nigel

I feel the issue shouldn't be resolved until it is working again. This morning none of the Quick solution available links was working.

Best regards
Simon

June 14, 2021 at 9:15 am #2088169

Minesh

Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hi Simon,

The issue is reported to systems team and they will take care of it. You are welcome to close the ticket as there is no ETA on it when the fix is available.

June 14, 2021 at 9:54 am #2088235

simonM-5

My issue is resolved now. Thank you!