[Resolved] product layout not showing correctly

[Author]

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[uweK-3]

I am trying to: use the layout editor to generate a new product layout and the product excerpt is not showing the correct layout (lost html) instead the description is set in one line

Link to a page where the issue can be seen: hidden link

I expected to see: the product images should line to the product description and the excerpt should show proper layout as i assigned in the product description

Instead, I got: not the correct layout

NOTE: I'm using Nifty Coming Soon on that site, to see the site you need to login through the WP Admin
hidden link
User: toolset-***
Pass: ****

also note that we use Host Access Control, in case you need FTP access we will need your IP to add it to our firewall

[Luo Yang]

Hello,

Thanks for the details, I can login into your website.

Please elaborate the question with more details:

the product images should line to the product description and the excerpt should show proper layout as i assigned in the product description

How do you want to show these:
- the product images should line to the product description
- the excerpt should show proper layout as i assigned in the product description

I assume we are talking about the layout "Template for Products":
hidden link

I have checked it in your website, the shortcodes do work in your website:
- product images shortcode [wpv-woo-product-image gallery_on_listings="yes"]
- post excerpt shortcode [wpv-post-excerpt]

See screenshot single-product.JPG

[uweK-3]

Hello
it is correct that the shortcodes are working, however, if you check the product description (post excerpt) on the product himself, then you will see that this has been done with HTML, for some reason your shortcode doesnt show that.
Also you will see that the images should be moved to the right, to have a proper view with the oeverall of the site, as shown on my screenshot
Can you tell me what i need to do to get this fixed?

Thank you

[Luo Yang]

Thanks for the details.

Q1) the product images should line to the product description
This is a CSS problem, you can try some CSS codes, for example:

div.woocommerce-product-gallery{
float:right;
}

Q2) the excerpt should show proper layout as i assigned in the product description
You can add attribute output="raw" in the shortcode [wpv-post-excerpt], and test again, for example:
[wpv-post-excerpt output="raw"]

[uweK-3]

My issue is resolved now. Thank you!