[Resolved] Problem with 3 support tickets not being worked satisfactorily to resolution

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[simonM-5]

Hi Support

I recently escalated 3 tickets which have been open for several weeks/months and appear not to be being worked to resolution.

Can I please have an explanation as to why they are being ignored for such long periods of time? This is not very typical of the usually excellent and highly responsive and satisfactory Toolset Support.

The tickets are all currently assigned to Luo and are the following:

1) https://toolset.com/forums/topic/javascript-to-limit-datepickers-geo-stopped-working-on-some-views-post-forms/
Opened: 2 August 2021
Last update from Toolset: 14 Sept 2021

2)https://toolset.com/forums/topic/expired-post-email-notifications-not-populated-correctly-with-post-specific-data/
Opened: 9 August 2021
Last update from Toolset: 15 Sept 2021

3) https://toolset.com/forums/topic/wpv-forgot-password-form-not-working-correctly/
Opened: 9 August 2021
Last update from Toolset: 14 Sept 2021

Thank you and kind regards
Simon

[Nigel Supporter Languages: English (English ) Spanish (Español ) Timezone: Europe/London (GMT+01:00)]

Hi Simon

I'm sorry for the long gap in support. Luo has had two separate vacations in the lifetime of these threads, but he is back working and has no upcoming scheduled absences, and I have directed him to attend to these threads as a priority. You should expect to see updates from him soon.

Again, I'm sorry your issues seemed to have slipped through the net.

[simonM-5]

Hi Nigel

Thanks for following up. I have had some updates from Luo since. But now i have limited access to the site due to WiFi issues abroad, but doing my best to keep it up to date.

We can close this ticket at least.

Best regards
Simon