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[Closed] Posts Duplicating when recurring subscription processes

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Supporter timezone: Asia/Karachi (GMT+05:00)

This topic contains 1 reply, has 2 voices.

Last updated by Waqar 8 months, 1 week ago.

Assigned support staff: Waqar.

Author
Posts
#2368917
Screen Shot 2022-05-22 at 2.08.05 PM.png

I am trying to: fix an error where when a user's recurring subscription is processed, a new draft of their post is published

Link to a page where the issue can be seen:

I expected to see:

Instead, I got:

#2369187

Waqar
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting us and I'd be happy to assist.

To troubleshoot this, I'll need to see how these subscriptions are set up on your website.

Can you please share temporary admin login details, along with the detailed steps of the subscription process for the customers?

Note: Your next reply will be private and though no changes will be made on your website, it is recommended to make a complete backup copy, before sharing the access details.

regards,
Waqar

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