Posts Duplicating when recurring subscription processes

This support ticket is created 2 years, 6 months ago. There's a good chance that you are reading advice that it now obsolete.

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Tagged: How to build a site with Toolset, Membership sites, Toolset Forms, WooCommerce

This topic contains 1 reply, has 2 voices.

Last updated by Waqar 2 years, 6 months ago.

Assisted by: Waqar.

Author

Posts

May 22, 2022 at 6:10 pm #2368917

lilianS-2

Screen Shot 2022-05-22 at 2.08.05 PM.png

I am trying to: fix an error where when a user's recurring subscription is processed, a new draft of their post is published

Link to a page where the issue can be seen:

I expected to see:

Instead, I got:

May 23, 2022 at 8:14 am #2369187

Waqar

Hi,

Thank you for contacting us and I'd be happy to assist.

To troubleshoot this, I'll need to see how these subscriptions are set up on your website.

Can you please share temporary admin login details, along with the detailed steps of the subscription process for the customers?

Note: Your next reply will be private and though no changes will be made on your website, it is recommended to make a complete backup copy, before sharing the access details.

regards,
Waqar

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