[Resolved] Posts do not update after filters update
This thread is resolved. Here is a description of the problem and solution.
Problem:
The customer reported that updating filter values triggers the fade effect, but the posts remain unchanged. This issue occurs on their articles and ebooks pages. Solution:
To troubleshoot, we requested temporary admin login details and permission to create a staging version of the site for debugging. After initial investigations and involving our 2nd tier support, we created a new view for the Articles post type with an Ajax-enabled category filter. This view worked as expected without the customizations. We replicated this setup on the production site, creating an alternative view (Alt Articles) and recommended that the customer gradually apply their customizations to identify the step causing the issue.
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I'd like to ask permission to make a copy/staging version of your site where I can debug this closely without affecting the live site.
I'll make sure to delete this copy as soon as we get this issue fixed.
I'm afraid of debugging directly on the live site and cause issues to your visitors. Also, it is important to test a different setup as part of the troubleshooting.
I have escalated this ticket to our 2nd tier of support where our 2nd tier specialists will take a deeper look at this issue and will try to find a solution.
I will get back to you as soon as I get an answer from them.
Thank you for your patience while we checked this.
Our 2nd tier analysts worked on the copy of the site and they created a new view for the Articles post type containing the category filter that works with Ajax.
I replicated it to the production site, I created a new view based on the Articles View that I named Alt Articles. I created the custom filter similar to what our 2nd tier team did and it is working as expected but without the customization: hidden link
They recommended that you try to take it over from there and try to apply the customization step by step to see if you're able to achieve the same design in the alternative view or if you can identify which step of the customization breaks the filter.
