[Resolved] Post update conflict with Content notify plugin

[Author]

Posts

[jum]

I am trying to:

We are using the Content Notify new version and When the post is updated the email needs to be sent to the subscriber.

When we try to update the post custom fields the custom fields update sometimes and sometimes not.

Previously Toolset types conflicted with the content notify new version plugin and it was resolved by implementing the suggestion in the ticket.
https://toolset.com/forums/topic/toolset-types-in-conflict-with-content-notify-plugin-form/

We have updated the Toolset types plugin recently but before that, when content notify is active the old post custom fields are not updating and the new post does.

We wonder is any conflict between the toolset and content notify new version while post update.

We don't see this issue with the old version of the content notify.

Please guide us in this issue.

Thanks in advance,

[Waqar]

Hi,

Thank you for contacting us and I'd be happy to assist.

The nature of this issue seems different from the previous one. Can you please share temporary admin login details, along with the exact steps to see the issue?

I'll also need your permission to download a clone/snapshot of the issue in case it needs to be investigated on a different server.

Note: Your next reply will be private and making a complete backup copy is recommended before sharing the access details.

regards,
Waqar

[Waqar]

The access details worked, thank you.

I'll perform the necessary troubleshooting and will share the findings, as soon as I can.

Thank you for your patience.

[Waqar]

Just wanted to let you know I'm still working on this.

Had a busy forum queue after the weekend, but will resume troubleshooting on this today.

[Waqar]

Thank you for waiting while I completed some testing with the 'Content Notify' plugin.

During testing on my test website and your website's clone, I noticed that the 'Update' hook event from the plugin is not working. It doesn't matter if the Toolset Plugins are active or not.

Here is a simple test that you can perform on your own to confirm the same:

1. Install only the 'Content Notify' plugin on a new clean WordPress install.

2. Create two subscriptions:
a). first for when a new 'Post' is created
b). second for when an existing 'Post' is updated

3. When you'll test creating a new post, you'll see that the notification for post creation will be sent.

4. Next, update any existing post (either update the post content or any custom field value) and you'll notice that the second notification for the post update will not be sent.

Once confirmed you can report this issue of the 'Update' event not working to the 'Content Notify' plugin's official support.

[jum]

Hi Waqar,

Thanks for looking into the issue.

I have informed the issue with the plugin support.