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[Resolved] Post Form – Setting Featured Image Failure

This thread is resolved. Here is a description of the problem and solution.

Problem:

The issue here is that when the user tries to attach a specific featured image to their CRED form, the image doesn't get saved.

Solution:

In this case I suspected that there was something wrong with the image itself since all the other images worked well.

Replacing the image fixed the issue.

This support ticket is created 5 years, 6 months ago. There's a good chance that you are reading advice that it now obsolete.

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Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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This topic contains 16 replies, has 2 voices.

Last updated by andrei-laurentiuP 5 years, 6 months ago.

Assisted by: Shane.

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#1298823

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Andrei,

It could be an issue where something is wrong with that actual image itself.

I've tried other images from your media gallery and it works and i've even uploaded a fresh image and this also still works.

What I would do is to delete and re-upload this particular image to see if it works.

Thanks,
Shane

#1298835

I have uploaded the picture again. It worked. Maybe it got somehow corrupted, together with other images, during the upload. My issue is resolved now. Thank you!