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[Resolved] Post Form – Setting Featured Image Failure

This thread is resolved. Here is a description of the problem and solution.

Problem:

The issue here is that when the user tries to attach a specific featured image to their CRED form, the image doesn't get saved.

Solution:

In this case I suspected that there was something wrong with the image itself since all the other images worked well.

Replacing the image fixed the issue.

This support ticket is created 4 years, 9 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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This topic contains 16 replies, has 2 voices.

Last updated by andrei-laurentiuP 4 years, 9 months ago.

Assisted by: Shane.

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#1298823

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Andrei,

It could be an issue where something is wrong with that actual image itself.

I've tried other images from your media gallery and it works and i've even uploaded a fresh image and this also still works.

What I would do is to delete and re-upload this particular image to see if it works.

Thanks,
Shane

#1298835

I have uploaded the picture again. It worked. Maybe it got somehow corrupted, together with other images, during the upload. My issue is resolved now. Thank you!

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.