Please enter a valid URL address pointing to the file.

This support ticket is created 5 years ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

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Tagged: Backend editing, Front-end display, Integrating with your own theme, Layouts plugin

This topic contains 9 replies, has 2 voices.

Last updated by Christian Cox 5 years ago.

Assisted by: Christian Cox.

Author

Posts

April 22, 2019 at 11:14 am #1233776

riinA

I am trying to: upload file (pdf or doc) but receiving note "Please enter a valid URL address pointing to the file."
Working correctly with images
I have made custom fields fow product page.

April 22, 2019 at 6:59 pm #1233922

Christian Cox

Hi, can you answer a few more questions for me?
- Are you working on a localhost or staging URL? If so, what is the URL?
- Is the file uploaded with AJAX? This is the default setting, but some people disable it. A loader bar should display during the upload if AJAX is enabled.
- Does the file name have any special characters in it? If so, rename the file to something simple like abc.pdf and test again
- Try uploading the file directly into the Media Library. Is an error message displayed?
- Turn on server logs temporarily to see if any additional information is logged about the failure. If you are not familiar with server logs I can show you how to activate them. Go in your wp-config.php file and look for

define('WP_DEBUG', false);

Change it to:

define('WP_DEBUG', true);

Then add these lines, just before it says 'stop editing here':

ini_set('log_errors',TRUE);
ini_set('error_reporting', E_ALL);
ini_set('error_log', dirname(__FILE__) . '/error_log.txt');

Try to upload the file once more. If any backend errors are triggered, this will create a file error_log.txt in your site's root directory. Please open that text file and send me its contents. Once that is done, you can revert the changes you made to wp-config.php and delete the log file.

April 22, 2019 at 7:55 pm #1233941

riinA

Working live url hidden link
No loader shown when I try to add file.
No special character in file names.
I have tried to copy the file url, added it with the "add the file" button from media libarary - but when I renew the product - same error is shown.

I did added lines needed in wp-config, but no error log was generated.

Is it possible that there is error because Im usin Media libarary folder PRO plugin to sort folders?

April 23, 2019 at 8:03 pm #1234669

Christian Cox

Is it possible that there is error because Im usin Media libarary folder PRO plugin to sort folders?
It's possible. Please try these troubleshooting steps first:
- Temporarily switch to a default theme like Twenty Nineteen, then deactivate all plugins except Types. Test again.
- If the problem is resolved, reactivate your theme and other plugins one by one until the problem returns.

Please let me know the results of these tests and we can go from there.

April 23, 2019 at 8:36 pm #1234692

riinA

Yes, i disabled Media libarary folder PRO plugin and tried to upload file and its worked.
What next? I think I should contact with their support?

April 24, 2019 at 1:59 pm #1235042

Christian Cox

If I can replicate the problem on a clean site installation with only Toolset and the Media Library Folder Pro plugin, then I can escalate it to my second tier support team for investigation. If they find a conflict with a third-party plugin, then we can work with that plugin's author to try to come up with a solution. At that point, it will be helpful for you to report the problem to their support team as well, since they will be more likely to listen to a paying customer than another plugin developer. If you'd like for me to begin that investigation, please upload a copy of the plugin in zip format to Drive or Dropbox or another file sharing service. Post the link here for me to download.

April 25, 2019 at 7:44 pm #1235829

riinA

Hello

I have spoken with them and let them know that problem is.
here is the post hidden link

I also uploaded plugin to dropbox hidden link

To you have any timeline or idea how long this will take? So I can leht customer know.

April 25, 2019 at 8:24 pm #1235852

Christian Cox

Screen Shot 2019-04-25 at 4.21.18 PM.png

Unfortunately I see lots of errors in the browser console when using this Media Folder plugin even without Toolset active. I just tried to upload a Featured Image and I see the following errors. This is on a fresh site installation with a default theme and no other plugins active, so Toolset isn't involved at all. With this level of problems in the Media Library, I'm not able to escalate the problem any further. Our team must have an error-free plugin to work with.

react-dom.min.js?ver=16.6.3:17 Uncaught ReferenceError: new_folder_check is not defined
    at c.refresh (post-new.php:273)
    at c.d [as refresh] (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.1.1:2)
    at N.d.refresh (media-views.min.js?ver=5.1.1:2)
    at N.d.refresh (media-views.min.js?ver=5.1.1:2)
    at N.d.ready (media-views.min.js?ver=5.1.1:2)
    at s (backbone.min.js?ver=1.2.3:1)
    at r (backbone.min.js?ver=1.2.3:1)
    at m (backbone.min.js?ver=1.2.3:1)
    at N.d.k.trigger (backbone.min.js?ver=1.2.3:1)
    at wp.Backbone.Subviews.ready (wp-backbone.min.js?ver=5.1.1:1)
refresh @ post-new.php:273
d @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.1.1:2
refresh @ media-views.min.js?ver=5.1.1:2
refresh @ media-views.min.js?ver=5.1.1:2
ready @ media-views.min.js?ver=5.1.1:2
s @ backbone.min.js?ver=1.2.3:1
r @ backbone.min.js?ver=1.2.3:1
m @ backbone.min.js?ver=1.2.3:1
k.trigger @ backbone.min.js?ver=1.2.3:1
ready @ wp-backbone.min.js?ver=5.1.1:1
(anonymous) @ underscore.min.js?ver=1.8.3:1
s.map.s.collect @ underscore.min.js?ver=1.8.3:1
s.invoke @ underscore.min.js?ver=1.8.3:1
s.(anonymous function) @ underscore.min.js?ver=1.8.3:1
ready @ wp-backbone.min.js?ver=5.1.1:1
(anonymous) @ underscore.min.js?ver=1.8.3:1
s.map.s.collect @ underscore.min.js?ver=1.8.3:1
s.invoke @ underscore.min.js?ver=1.8.3:1
s.(anonymous function) @ underscore.min.js?ver=1.8.3:1
ready @ wp-backbone.min.js?ver=5.1.1:1
(anonymous) @ underscore.min.js?ver=1.8.3:1
s.map.s.collect @ underscore.min.js?ver=1.8.3:1
s.invoke @ underscore.min.js?ver=1.8.3:1
s.(anonymous function) @ underscore.min.js?ver=1.8.3:1
ready @ wp-backbone.min.js?ver=5.1.1:1
attach @ media-views.min.js?ver=5.1.1:2
open @ media-views.min.js?ver=5.1.1:2
c.(anonymous function) @ media-views.min.js?ver=5.1.1:1
value @ edit-post.min.js?ver=3.1.11:12
Fg @ react-dom.min.js?ver=16.6.3:154
Eg @ react-dom.min.js?ver=16.6.3:13
Hg @ react-dom.min.js?ver=16.6.3:13
ae @ react-dom.min.js?ver=16.6.3:15
Ig @ react-dom.min.js?ver=16.6.3:155
Hc @ react-dom.min.js?ver=16.6.3:15
Jc @ react-dom.min.js?ver=16.6.3:16
gh @ react-dom.min.js?ver=16.6.3:39
lg @ react-dom.min.js?ver=16.6.3:148
re @ react-dom.min.js?ver=16.6.3:23
Xb @ react-dom.min.js?ver=16.6.3:40
ng @ react-dom.min.js?ver=16.6.3:149
Se @ react-dom.min.js?ver=16.6.3:40
Show 12 more frames
post-new.php:267 Uncaught ReferenceError: mlfp_display_folder_tree is not defined
    at c.init (post-new.php:267)
    at c.d [as init] (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.1.1:2)
    at g.Uploader.<anonymous> (wp-plupload.min.js?ver=5.1.1:1)
    at g.Uploader.dispatchEvent (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.1.1:13)
    at g.Uploader.trigger (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.1.1:10)
    at load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.1.1:13
    at load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.1.1:13
    at load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.1.1:10
    at j.f.onready (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.1.1:13)
    at j.<anonymous> (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.1.1:10)
init @ post-new.php:267
d @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.1.1:2
(anonymous) @ wp-plupload.min.js?ver=5.1.1:1
dispatchEvent @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.1.1:13
trigger @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.1.1:10
(anonymous) @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.1.1:13
(anonymous) @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.1.1:13
(anonymous) @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.1.1:10
f.onready @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.1.1:13
(anonymous) @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.1.1:10
(anonymous) @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.1.1:10
d @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.1.1:10
e @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.1.1:10
dispatchEvent @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.1.1:10
(anonymous) @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.1.1:10
(anonymous) @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.1.1:10
d @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.1.1:10
e @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.1.1:10
dispatchEvent @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.1.1:10
trigger @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.1.1:10
(anonymous) @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.1.1:10
setTimeout (async)
(anonymous) @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.1.1:10
(anonymous) @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.1.1:10
d @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.1.1:10
e @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.1.1:10
dispatchEvent @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.1.1:10
trigger @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.1.1:10
init @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.1.1:11
g @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.1.1:10
connectRuntime @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.1.1:10
init @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.1.1:10
(anonymous) @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.1.1:13
d @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.1.1:10
(anonymous) @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.1.1:10
i.onready @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.1.1:13
(anonymous) @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.1.1:10
(anonymous) @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.1.1:10
setTimeout (async)
(anonymous) @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.1.1:10
d @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.1.1:10
(anonymous) @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.1.1:10
(anonymous) @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.1.1:10
setTimeout (async)
(anonymous) @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.1.1:10
d @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.1.1:10
e @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.1.1:10
dispatchEvent @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.1.1:10
trigger @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.1.1:10
init @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.1.1:11
exec @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.1.1:10
shimExec @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.1.1:10
exec @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.1.1:10
(anonymous) @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.1.1:10
(anonymous) @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.1.1:10
d @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.1.1:10
e @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.1.1:10
dispatchEvent @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.1.1:10
trigger @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.1.1:10
(anonymous) @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.1.1:10
setTimeout (async)
(anonymous) @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.1.1:10
(anonymous) @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.1.1:10
d @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.1.1:10
e @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.1.1:10
dispatchEvent @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.1.1:10
trigger @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.1.1:10
init @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.1.1:11
g @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.1.1:10
connectRuntime @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.1.1:10
init @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.1.1:10
(anonymous) @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.1.1:13
d @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.1.1:10
e @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.1.1:10
n @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.1.1:13
init @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.1.1:13
c @ wp-plupload.min.js?ver=5.1.1:1
ready @ media-views.min.js?ver=5.1.1:2
s @ backbone.min.js?ver=1.2.3:1
r @ backbone.min.js?ver=1.2.3:1
m @ backbone.min.js?ver=1.2.3:1
k.trigger @ backbone.min.js?ver=1.2.3:1
ready @ wp-backbone.min.js?ver=5.1.1:1
(anonymous) @ underscore.min.js?ver=1.8.3:1
s.map.s.collect @ underscore.min.js?ver=1.8.3:1
s.invoke @ underscore.min.js?ver=1.8.3:1
s.(anonymous function) @ underscore.min.js?ver=1.8.3:1
ready @ wp-backbone.min.js?ver=5.1.1:1
(anonymous) @ underscore.min.js?ver=1.8.3:1
s.map.s.collect @ underscore.min.js?ver=1.8.3:1
s.invoke @ underscore.min.js?ver=1.8.3:1
s.(anonymous function) @ underscore.min.js?ver=1.8.3:1
ready @ wp-backbone.min.js?ver=5.1.1:1
attach @ media-views.min.js?ver=5.1.1:2
open @ media-views.min.js?ver=5.1.1:2
c.(anonymous function) @ media-views.min.js?ver=5.1.1:1
value @ edit-post.min.js?ver=3.1.11:12
Fg @ react-dom.min.js?ver=16.6.3:154
Eg @ react-dom.min.js?ver=16.6.3:13
Hg @ react-dom.min.js?ver=16.6.3:13
ae @ react-dom.min.js?ver=16.6.3:15
Ig @ react-dom.min.js?ver=16.6.3:155
Hc @ react-dom.min.js?ver=16.6.3:15
Jc @ react-dom.min.js?ver=16.6.3:16
gh @ react-dom.min.js?ver=16.6.3:39
lg @ react-dom.min.js?ver=16.6.3:148
re @ react-dom.min.js?ver=16.6.3:23
Xb @ react-dom.min.js?ver=16.6.3:40
ng @ react-dom.min.js?ver=16.6.3:149
Se @ react-dom.min.js?ver=16.6.3:40
Show 49 more frames
media-views.min.js?ver=5.1.1:2 Uncaught TypeError: Cannot read property 'text' of undefined
    at N.d.info (media-views.min.js?ver=5.1.1:2)
    at s (backbone.min.js?ver=1.2.3:1)
    at r (backbone.min.js?ver=1.2.3:1)
    at m (backbone.min.js?ver=1.2.3:1)
    at N.d.k.trigger (backbone.min.js?ver=1.2.3:1)
    at N.d._onModelEvent (backbone.min.js?ver=1.2.3:1)
    at s (backbone.min.js?ver=1.2.3:1)
    at r (backbone.min.js?ver=1.2.3:1)
    at m (backbone.min.js?ver=1.2.3:1)
    at N.d.k.trigger (backbone.min.js?ver=1.2.3:1)
info @ media-views.min.js?ver=5.1.1:2
s @ backbone.min.js?ver=1.2.3:1
r @ backbone.min.js?ver=1.2.3:1
m @ backbone.min.js?ver=1.2.3:1
k.trigger @ backbone.min.js?ver=1.2.3:1
_onModelEvent @ backbone.min.js?ver=1.2.3:1
s @ backbone.min.js?ver=1.2.3:1
r @ backbone.min.js?ver=1.2.3:1
m @ backbone.min.js?ver=1.2.3:1
k.trigger @ backbone.min.js?ver=1.2.3:1
set @ backbone.min.js?ver=1.2.3:1
add @ backbone.min.js?ver=1.2.3:1
(anonymous) @ wp-plupload.min.js?ver=5.1.1:1
s.each.s.forEach @ underscore.min.js?ver=1.8.3:1
(anonymous) @ wp-plupload.min.js?ver=5.1.1:1
dispatchEvent @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.1.1:13
trigger @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.1.1:10
(anonymous) @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.1.1:13
(anonymous) @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.1.1:10
setTimeout (async)
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April 25, 2019 at 8:41 pm #1235870

riinA

I have uploaded fresh file - downloaded from their webpage to that same folder. Can you try is these error still appearing.
If they do - then it is needed ot talk with these plugin creators?

April 25, 2019 at 9:32 pm #1235885

Christian Cox

Screen Shot 2019-04-25 at 5.30.02 PM.png

Okay I tried the new plugin files but the same errors appear. It will be helpful if you talk to their support team or their developers and press them to release an update that resolves these errors. Otherwise, we cannot troubleshoot the conflict between our plugins.

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.