[Resolved] php fatal error

[Author]

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[breo]

Hello!

When I access with a user account (not admin), WP shows "There has been a critical error on your website".

I have updated all the plugins and WP core.

The most similar support post about this problem is https://toolset.com/forums/topic/fatal-error-uncaught-error-class-after-login/ but not resolves my issue.

The apache log:
[Thu Oct 14 11:55:39.610704 2021] [proxy_fcgi:error] [pid 31260:tid 140401584371456] [client 161.230.242.58:43200] AH01071: Got error 'PHP message: PHP Fatal error: Uncaught Error: Class 'OTGS\\Toolset\\Access\\Controllers\\UploadPermissions' not found in /home/agpti/www/wp-content/plugins/types-access/application/models/capabilities.php:613\nStack trace:\n#0 /home/agpti/www/wp-content/plugins/types-access/application/controllers/filters/backend_filters.php(534): OTGS\\Toolset\\Access\\Models\\Capabilities->get_capabilities_by_user_permissions(Array, Array, Array, Object(WP_User))\n#1 /home/agpti/www/wp-includes/class-wp-hook.php(303): OTGS\\Toolset\\Access\\Controllers\\Filters\\BackendFilters->toolset_access_has_cap_filter(Array, Array, Array, Object(WP_User))\n#2 /home/agpti/www/wp-includes/plugin.php(189): WP_Hook->apply_filters(Array, Array)\n#3 /home/agpti/www/wp-includes/class-wp-user.php(786): apply_filters('user_has_cap', Array, Array, Array, Object(WP_User))\n#4 /home/agpti/www/wp-includes/capabilities.php(801): WP_User->has_cap('upload_files')\n#5 /home/agpti/www/wp-includes/capabilities.php(693): user_can(Object(WP_User), 'upload_files')\n#6 /ho...'
[Thu Oct 14 11:55:40.044068 2021] [proxy_fcgi:error] [pid 31260:tid 140401398736640] [client 161.230.242.58:43252] AH01071: Got error 'PHP message: PHP Fatal error: Uncaught Error: Class 'OTGS\\Toolset\\Access\\Controllers\\UploadPermissions' not found in /home/agpti/www/wp-content/plugins/types-access/application/models/capabilities.php:613\nStack trace:\n#0 /home/agpti/www/wp-content/plugins/types-access/application/controllers/filters/backend_filters.php(534): OTGS\\Toolset\\Access\\Models\\Capabilities->get_capabilities_by_user_permissions(Array, Array, Array, Object(WP_User))\n#1 /home/agpti/www/wp-includes/class-wp-hook.php(303): OTGS\\Toolset\\Access\\Controllers\\Filters\\BackendFilters->toolset_access_has_cap_filter(Array, Array, Array, Object(WP_User))\n#2 /home/agpti/www/wp-includes/plugin.php(189): WP_Hook->apply_filters(Array, Array)\n#3 /home/agpti/www/wp-includes/class-wp-user.php(786): apply_filters('user_has_cap', Array, Array, Array, Object(WP_User))\n#4 /home/agpti/www/wp-includes/capabilities.php(801): WP_User->has_cap('upload_files')\n#5 /home/agpti/www/wp-includes/capabilities.php(693): user_can(Object(WP_User), 'upload_files')\n#6 /ho...', referer: hidden link
[Thu Oct 14 11:55:54.483912 2021] [proxy_fcgi:error] [pid 31541:tid 140401356773120] [client 161.230.242.58:44326] AH01071: Got error 'PHP message: PHP Fatal error: Uncaught Error: Class 'OTGS\\Toolset\\Access\\Controllers\\UploadPermissions' not found in /home/agpti/www/wp-content/plugins/types-access/application/models/capabilities.php:613\nStack trace:\n#0 /home/agpti/www/wp-content/plugins/types-access/application/controllers/filters/backend_filters.php(534): OTGS\\Toolset\\Access\\Models\\Capabilities->get_capabilities_by_user_permissions(Array, Array, Array, Object(WP_User))\n#1 /home/agpti/www/wp-includes/class-wp-hook.php(303): OTGS\\Toolset\\Access\\Controllers\\Filters\\BackendFilters->toolset_access_has_cap_filter(Array, Array, Array, Object(WP_User))\n#2 /home/agpti/www/wp-includes/plugin.php(189): WP_Hook->apply_filters(Array, Array)\n#3 /home/agpti/www/wp-includes/class-wp-user.php(786): apply_filters('user_has_cap', Array, Array, Array, Object(WP_User))\n#4 /home/agpti/www/wp-includes/capabilities.php(801): WP_User->has_cap('upload_files')\n#5 /home/agpti/www/wp-includes/capabilities.php(693): user_can(Object(WP_User), 'upload_files')\n#6 /ho...'
[Thu Oct 14 11:55:55.063404 2021] [proxy_fcgi:error] [pid 31541:tid 140401339987712] [client 161.230.242.58:44330] AH01071: Got error 'PHP message: PHP Fatal error: Uncaught Error: Class 'OTGS\\Toolset\\Access\\Controllers\\UploadPermissions' not found in /home/agpti/www/wp-content/plugins/types-access/application/models/capabilities.php:613\nStack trace:\n#0 /home/agpti/www/wp-content/plugins/types-access/application/controllers/filters/backend_filters.php(534): OTGS\\Toolset\\Access\\Models\\Capabilities->get_capabilities_by_user_permissions(Array, Array, Array, Object(WP_User))\n#1 /home/agpti/www/wp-includes/class-wp-hook.php(303): OTGS\\Toolset\\Access\\Controllers\\Filters\\BackendFilters->toolset_access_has_cap_filter(Array, Array, Array, Object(WP_User))\n#2 /home/agpti/www/wp-includes/plugin.php(189): WP_Hook->apply_filters(Array, Array)\n#3 /home/agpti/www/wp-includes/class-wp-user.php(786): apply_filters('user_has_cap', Array, Array, Array, Object(WP_User))\n#4 /home/agpti/www/wp-includes/capabilities.php(801): WP_User->has_cap('upload_files')\n#5 /home/agpti/www/wp-includes/capabilities.php(693): user_can(Object(WP_User), 'upload_files')\n#6 /ho...', referer: hidden link

Thanks

[Nigel]

Hi there

This is a known issue: https://toolset.com/errata/fatal-access-error-when-non-admins-log-in/

Note the workaround available there, and please subscribe to that erratum for news when a solution is available.

[breo]

This topic is related the plugin Enable Media Replace. I haven't this plugin installed.

[breo]

This post/errata is about the Enable Media Replace plugin, but I haven't it installed.

[Shane]

Hi Breo,

Are you able to log into your site with an admin account ?

If so can you temporarily disable all your non-toolset plugins and check again to see if the issue still remains. This particular error is so far only seen with the Enable Media Replace plugin when logging in with a non-admin account.

Please let me know.
Thanks,
Shane

[breo]

My issue is resolved now. Thank you!