Pages, hidden by Toolset Access are visible on mobile menu

This support ticket is created 3 years, 4 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Our next available supporter will start replying to tickets in about 5.46 hours from now. Thank you for your understanding.

Sun	Mon	Tue	Wed	Thu	Fri	Sat
-	9:00 – 13:00	9:00 – 13:00	9:00 – 13:00	9:00 – 13:00	9:00 – 13:00	-
-	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	-

Supporter timezone: Asia/Karachi (GMT+05:00)

Tagged: Access plugin, Controlling access to front-end content

This topic contains 2 replies, has 2 voices.

Last updated by cassianS 3 years, 4 months ago.

Assisted by: Waqar.

Author

Posts

July 7, 2021 at 7:22 pm #2108677

cassianS

Tell us what you are trying to do?
- I am hiding pages from Guests using Toolset Access plugin.
all works for desktop menu but not working for mobile menu. I am using Astra WordPress theme.
Guests can't see pages' content but they can see pages as menu items and they are able to click on them.
Pages are hidden using Posts Group with removed Read access for Guests

What is the link to your site?
hidden link

July 8, 2021 at 2:06 am #2108845

Waqar

Hi,

Thank you for contacting us and I'd be happy to assist.

I tried to view your website but it was password protected.

To troubleshoot this, I'll need to see how this mobile menu is set up in the admin area. Can you please share temporary admin login details in reply to this message?

Note: Your next reply will be private and please make a complete backup copy, before sharing the access details.

regards,
Waqar

July 9, 2021 at 9:39 pm #2110553

cassianS

Hi, thank you for a quick reply.
I found the solution: creating a mobile menu and assigning it as a Off-canvas menu.

Looks like it's some sort of bug or compatibility issue of Astra/Toolset: when off-canvas menu is not chosen Astra takes all pages and push them as an alternative mobile (off-canvas) menu. In this case pages, hidden by Toolset Access are visible to users.