Old CPTs not loading in frontend

This support ticket is created 6 years, 1 month ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

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Tagged: Types plugin

This topic contains 4 replies, has 2 voices.

Last updated by Waqar 6 years, 1 month ago.

Assisted by: Waqar.

Author

Posts

December 13, 2018 at 6:23 am #1165336

laurencea

I've updated all the software today and notice that old CPT (Pickups) entires (prior to update) are not displayed when viewing on frontend. New CPT (Pickups) entires after update work fine. Also, a different CPT (Trucks) is working fine for old and new entires.

I'm using a Custom Elementor template and Toolset Dynamic fields for both CPTs.
No Content Templates are assigned to the same CPT.

Here's video:
hidden link

any guidance is appreciated!
-larry

December 13, 2018 at 10:20 am #1165428

Waqar

Hi Larry,

Thank you for contacting us and I'll be happy to assist.

To troubleshoot the blank posts, I'll need access to the website's admin area.

Would you mind sharing the temporary admin login details, in reply to this message?

I've set the next reply private, which means only you and our support team will have access to it.

Important note: Please make a complete backup of the website, before sharing the access details.

regards,
Waqar

December 14, 2018 at 12:36 pm #1166288

Waqar

Hi Larry,

Thank you for sharing the login details.

I've checked the admin area for the main website ( schedulepickups.com ) and noticed that there are no "Pickups" posts.

The website at sub-domain ( test2.schedulepickups.com ) which was shown in your video, is not accessible and is showing "DNS_PROBE_FINISHED_NXDOMAIN" error.

Can you please share information on how to access the affected posts?

regards,
Waqar

December 14, 2018 at 2:59 pm #1166351

laurencea

Strange. I had to add the subdomain in cpanel. Not sure why this is the case.
But it's working now..
All the other subsites worked fine

December 17, 2018 at 12:01 pm #1167639

Waqar

Hi Larry,

Thanks for writing back and I can now access the website.

As explained in our documentation ( https://toolset.com/documentation/user-guides/using-toolset-with-elementor-page-builder/create-templates-for-custom-post-types-with-elementor-and-toolset/#limitations-when-using-elementor-and-toolset-templates-together ), if a Toolset View's content template and Elementor's template both are assigned to the same content, it results in a blank page.

You can visit WP Admin -> Toolset -> Content Templates and use "Clear 10 Pickup" button to un-assign the "Pickups" content template from the older posts:
hidden link

I hope this helps and please let me know how it goes.

regards,
Waqar