Ocean WP keeps automatically reverting to default settings in Layout

This support ticket is created 5 years, 8 months ago. There's a good chance that you are reading advice that it now obsolete.

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Tagged: Layouts plugin

This topic contains 1 reply, has 2 voices.

Last updated by Waqar 5 years, 8 months ago.

Assisted by: Waqar.

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April 6, 2019 at 2:15 pm #1226685

alexG-4

See this Video
hidden link

I have OceanWP as my theme.

When I make a change to a layout, the Ocean WP configuration options within that layout keep reverting to their default values after the edit. Not always, but very often.

It makes editing layouts very frustrating.

April 8, 2019 at 10:29 am #1227118

Waqar

Hi Alex,

Thank you for contacting us and I'll be happy to assist.

I performed some random edit tests on my website, based on the pointers from your video, but couldn't reproduce the issue even once.

If there is no specific pattern/trigger and the issue is occurring intermittently, I'll recommend focussing on any cache or optimization measures applied at the server or CDN level (if in use).

It would also be a good idea to check browser's console, to see if any errors/warnings are recorded, when you're on the layout editing screen.
( ref: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors )

I hope these points will help and please let me know if you observe a specific pattern or a trigger.

regards,
Waqar