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[Resolved] New filter using custom field added to View not visible after page refresh.

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This topic contains 1 reply, has 2 voices.

Last updated by Waqar 1 year, 4 months ago.

Assisted by: Waqar.

Author
Posts
#2632509
4. Filter by Field Group for Assets - after.png
3. Content Selection after page refresh.png
2. Two Asset Field filters added.png
1. Filter by Field Group for Assets - before.png

On a new page 'Art Dep Assets List' I'm creating a new View 'Art Dep Assets' to display Products (also called Assets) posts. In Content Selection, I have filter choices that include fields from the Field Group for Assets (see screenshot #1) and can successfully add two filters (see screenshot #2). However, after I configure the View Loop and Update the page, the just added filters are no longer showing (see screenshot #3) - the text link "Filters" displays briefly next to the Products selection, but then disappears. If I attempt to re-create the 'missing' filters, the respective fields are no longer showing in the 'Add a query filter...' popup (see screenshot #4).
The site has just been fully backed up and I'm granting access for your help in resolving this issue.

#2632859

Hi,

Thank you for contacting us and I'd be happy to assist.

While I can see the issue of existing query filters not showing in your website's view, I couldn't reproduce this on my test website.

This suggests that something specific to your website is involved. To troubleshoot this, I'll suggest the following steps:

1. Please make sure that WordPress, active theme, and plugins are all updated to the latest versions.
( your website has some Toolset plugins updates pending, which were released just a couple of days ago )

2. It would be interesting to test this with all non-Toolset plugins disabled and a default theme like Twenty Twenty-One.

If it's fixed, you can start adding the disabled items, one by one, to narrow down to a possible conflicting one.

I hope this helps and let me know how it goes.

regards,
Waqar

#2632865

Issue resolved, apparently by implementing the very recent Toolset updates 😉 .