[Resolved] My toolset installation is not responding

[Author]

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[RobertB7373]

Hello,

I haven't touched my website for a while and and in the meantime seems that something happened with my whole toolset installation. I can't edit, delete, load or change the usage of any of my view or template. It seems that everything is locked or is not responding anymore. I have deactivated all of my plugins to test it but everything is the same, is not working.

Could you help me in any way ? FYI: I'm using the latest version of toolset.

[Waqar]

Hi,

Thank you for contacting us and I'd be happy to assist.

Do you see any error or warning on the screen, in the server's error logs, or in the browser's console?

You're welcome to share temporary admin login details along with the link to the example page(s) where this issue can be seen.

Note: Your next reply will be private and please make a complete backup copy, before sharing the access details.

regards,
Waqar

[Waqar]

Hi Robert,

Thank you for sharing the admin access.

During troubleshooting, I noticed that a number of 403 errors are showing in the browser's console.

It could be that the server's security settings or some third-party plugin are restricting access to data through REST API which is needed for the blocks based views and content template editor to work.

To troubleshoot this, I'll suggest the following steps:

1. Please make sure that WordPress, active theme, and plugins are all updated to the latest versions.
( there are a number of plugins for which an update is available )

2. It would be interesting to test this again with all non-Toolset plugins disabled and a default theme like Twenty Twenty.

If it's fixed, you can start adding the disabled items, one-by-one, to narrow down to a possible conflicting one.

3. In case the issue still persists, you can share a clone/snapshot of your website so that it can be investigated on a different server, without affecting the actual website?
( ref: https://toolset.com/faq/provide-supporters-copy-site/ )

Please let me know how it goes and I've set your next reply as private again.

regards,
Waqar

[Waqar]

Hi Robert,

Thank you for sharing the duplicator package.

During troubleshooting, I noticed that a special user capability "toolset_edit_views" was missing for the "administrator" user role on your website.

To fix, this you can follow these steps:

1. Please include the following code, in your active theme's "functions.php" file:

function add_theme_caps() {
    $role = get_role( 'administrator' );
 
    $role->add_cap( 'toolset_edit_views' ); 
}
add_action( 'admin_init', 'add_theme_caps');

2. Visit the website's homepage and refresh the page a couple of times.

3. After that try to add/edit/delete any content template or view and it should work.

4. Once the issue has been fixed, you can remove the code snippet added in step 1.

I hope this helps and please let me know how it goes.

regards,
Waqar

[RobertB7373]

My issue is resolved now. Thank you!