Home › Toolset Professional Support › [Resolved] Message: "Email Please enter a valid email address " in user form
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This topic contains 4 replies, has 2 voices.
Last updated by María Aristoy 3 years, 10 months ago.
Assisted by: Luo Yang.
We have a user form that worked correctly. Two days ago we made an upgrade of all the Toolset plugins and from that moment we have two types of messages when completing the user form:
"Email Please enter a valid email address" and "Password This field is required"
No matter what type of password we enter or the email. Systematically it always gives the same error.
Following the recommendations of other queries on the support forum, we have already deactivated all plugins and reactivated one by one. Testing in each case. Without any solution.
We also deactivate the Theme but it doesn't work either.
Could you please assist us?
Hello,
I have tried it in my localhost with a fresh WP installation, it works fine, so the problem you mentioned above is abnormal, please check these:
1) Make sure you are using the latest version of Toolset plugins, you can download them here:
https://toolset.com/account/downloads/
2) In case it is a compatibility problem, please deactivate all other plugins, and switch to WordPress default theme 2021, deactivate all custom PHP/JS code snippets, and test again
3) Also check if there is any PHP/JS error in your website:
https://toolset.com/documentation/programmer-reference/debugging-sites-built-with-toolset/
4) If the problem still persists, please provide database dump file(ZIP file) of your website, you can put the package files in your own google drive disk, share the link only, also point out the problem page URL and form URL, I need to test and debug it in my localhost, thanks
https://toolset.com/faq/provide-supporters-copy-site/
I am downloading the files, will update here if find anything
I have tried your database dump file in my localhost(fresh WP installation + the latest version of Toolset plugins), with below steps:
1) Deactivate other plugins and switch to WP default theme 2021
2) Dashboard-> Toolset-> Settings-> Forms, in section "API de reCAPTCHA", replace with my own google reCAPTCHA API keys
3) Logout, test the problem page in frontend:
hidden link
It works fine, see my video capature:
hidden link
So it should be a compatibility or server issue in your website.
Please try as I mentioned above:
https://toolset.com/forums/topic/message-email-please-enter-a-valid-email-address-in-user-form/#post-2181563
2) In case it is a compatibility problem, please deactivate all other plugins, and switch to WordPress default theme 2021, deactivate all custom PHP/JS code snippets, and test again
3) Also check if there is any PHP/JS error in your website:
https://toolset.com/documentation/programmer-reference/debugging-sites-built-with-toolset/
My issue is resolved now. Thank you!