Media library not visible for custom role

This support ticket is created 6 years, 3 months ago. There's a good chance that you are reading advice that it now obsolete.

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Tagged: Access plugin, Custom roles

This topic contains 3 replies, has 2 voices.

Last updated by Luo Yang 6 years, 3 months ago.

Assisted by: Luo Yang.

Author

Posts

September 25, 2018 at 2:20 pm #1115051

lilyB

I made a custom role for translators but I can't get the media library to show in the admin menu. The featured image box is also missing in the pages.

I learned from this thread that the media permissions are linked to standard posts: https://toolset.com/forums/topic/access-and-media-library/ so I made sure that the custom role had post permissions enabled.
The media library is still not showing however.

I'm not sure which permissions I'm missing as I feel like I checked everything.

September 26, 2018 at 9:21 am #1115579

Luo Yang

Hello,

Please try this:
Dashboard-> Toolset-> Access-> Custom Roles
Find and edit user role "translator", click link "Change permissions", enable option "upload_files" and test again.

September 26, 2018 at 10:12 am #1115618

lilyB

Hi again,
So 'upload_files' was checked but the media library was still not showing.
Turns out the problem was solved by clearing cookies & signing back in 🙂

September 26, 2018 at 10:29 am #1115624

Luo Yang

Thanks for sharing the solution, that will help other users.