Maps not working anymore after changing the API key

This support ticket is created 4 years ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: America/Jamaica (GMT-05:00)

Tagged: Toolset Maps, Views plugin

This topic contains 24 replies, has 2 voices.

Last updated by poM 3 years, 12 months ago.

Assisted by: Shane.

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Author

Posts

April 28, 2020 at 2:47 pm #1604331

poM

We have to work on the website until 7:00PM (meeting tomorrow morning with the customer).

Please stop your tests until 7:00PM Paris time.

April 28, 2020 at 2:49 pm #1604333

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi,

I've stopped the tests.

Please send a confirmation as soon as I can continue.

Thanks,
Shane

April 28, 2020 at 2:57 pm #1604375

poM

Could you tell me what you have done ?

The whole site is broken and even the Woocommerce part doesn't work anymore !

April 28, 2020 at 2:59 pm #1604381

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hello,

All that was done was deactivate and reactivate all the plugins.

There was also a test page that I created here hidden link

Nothing else was done to the site.

Thanks,
Shane

April 28, 2020 at 3:01 pm #1604383

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

It should be noted that all your plugins were re-enabled.

There were some that weren't when I was checking the site so you may perhaps need to disable the ones that were previously disabled.

April 28, 2020 at 5:11 pm #1604579

poM

Hi,

I have finally sorted it out.

There is a conflict with "GDPR Cookie Consent"".

Even disabled from the network, it remained enabled on the main site.

No we have to find out how to make them work together...

April 28, 2020 at 6:09 pm #1604613

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hello,

Perhaps you can try using an alternative plugin like the one below.
https://wordpress.org/plugins/gdpr-cookie-compliance/

This one should provide a similar functionality.

Thanks,
Shane

April 29, 2020 at 6:49 am #1605127

poM

Hello Shane,

The problem is that we have already paied for "GDPR Cookie Consent" and spent a lot of time on setting it up properly.

At this stage mu customer refuses to change the GDPR plugin and asks us to find a solution with Toolset Maps.

We already had a compliance issue with Tarteaucitron.js (hidden link), the former GDPR plugin we had to give up.

April 29, 2020 at 2:30 pm #1605791

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hello,

I tested the GDPR Cookie Consent plugin with a clean install of maps on a test site and the issue isn't there at all. So the GDPR Cookie Consent plugin as it stands seems to doesn't interfere with our Maps plugin.

However is there an alternative GDPR plugin that you can test out other than the one here
hidden link

Doing a quick search on the wordpress plugin repository I found quite a few that could help.
https://wordpress.org/plugins/search/GDPR/

Please let me know if this works for you.
Thanks,
Shane

April 29, 2020 at 4:55 pm #1605969

poM

OK, we have changed the GDPR plugin.

Thanks for your help.

You may close the ticket.

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This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.