I am sending this as a technical support ticket because your contact form at https://toolset.com/home/contact-us/contact-form is showing "ERROR for site owner: Invalid domain for site key" for the reCAPTCHA integratino, so the form does not work.
I was planning to upgrade to the lifetime license by the end of my current 1st year as per my understanding from this initial conversation ticket conversation at https://toolset.com/forums/topic/any-specials-or-coupons-for-the-agency-or-lifetime-accounts/#post-659795 ... "What you can do now, is to start with the $69 account and upgrade to the Agency/Lifetime later by the difference in purchase price. You will see relevant options in your Toolset account."
If I understand what was posted on the blog update "Certainly. We changed the rules and we take responsibility. If you’re not happy with the product or with us, please write to our accounts admin in this contact form: https://toolset.com/home/contact-us/contact-form/ ... Explain the situation, give us your PayPal email and we’ll send you the full refund.
As I understand the response, your company is basically saying... We are no longer offering what we said we would offer, allowing yearly customers to update to lifetime. We don't care and will not make it right. If you don't like it, you can stop using our software and we will refund you.
Is that correct?
Your company, support, and product are incredible. It does NOT seem like you to disrespect and dishonor your customers this way.
Will you please still honor this and let me existing customers pay for the lifetime account ... If I (and many others) would have known this change was coming, I would have done this sooner, but I thought I had a year to make that decision based on what your company said.
As I read more of the blog... do I understand correctly that you are ALSO increasing the annual update fee from 50% discount to only 25%?
I'm just really puzzled by this. Your company is wonderful, and it is just so unlike you to say "We understand and admit we made a mistake and handled this poorly.... oh well, we aren't going to make it right"
I would be more than happy to assist you with this query however the persons who can best assist here are currently unavailable due to a close in their shift.
However they would be back on Monday, in the meantime I could just direct your ticket to them and send an email to them so that they can be notified of your query.
Let me see if I can answer some of your questions.
1. As I read more of the blog... do I understand correctly that you are ALSO increasing the annual update fee from 50% discount to only 25%
A. Currently from what I can see is that there is a 25% discount for yearly renewals of accounts. Is there a link or reference for where you found this information about a 50%?
2. As I understand the response, your company is basically saying... We are no longer offering what we said we would offer, allowing yearly customers to update to lifetime. We don't care and will not make it right. If you don't like it, you can stop using our software and we will refund you.
Is that correct?
A. We have phased out the Lifetime subscription in favour of a subscription model so that we can be better equipped in the long run to continue providing updates and support to our valued customers.
Would you mind waiting until Monday for a more detailed response on this from the correct team member?
