Home › Toolset Professional Support › [Resolved] It is not possible to open content-template in the backend
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This topic contains 21 replies, has 3 voices.
Last updated by nilsM 2 years, 6 months ago.
Assisted by: Minesh.
Hey there,
it is not possible to open some of the content-templates anymore, the website reports the following issue "there is a critical failure on your website". Because of this issue the appropriated content is not shown at the frontend. The result, this page is empty:
hidden link
I hope someone is able to help to solve the problem
thanks
Nils
Languages: English (English ) Spanish (Español )
Timezone: Europe/London (GMT+01:00)
Hi Nils
To be able to comment on why this is happening we would need to know more about how this is set up (the page you linked to is a static WordPress page, how are the templates used in that context?), and to be able to see details of the errors.
Do you have a staging server we could use to investigate (which will likely include temporarily deactivating plugins, possibly installing some plugins to help with debugging, or possibly taking a copy of the site to work on locally)?
Let me mark your next reply as private so that we can get log-in credentials from you—you may want to create a temporary admin user for us to use that you can later delete. And be sure to have a current backup of your site.
Hello. Thank you for contacting the Toolset support.
I see there is a critical error on your site.
Can you please share FTP access details and I see I could not able to access the plugins page as well.
Can you please grant all those information and let me see what is the issue.
I have set the next reply to private which means only you and I have access to it.
I could not able to access the site using 2FA and even I do not able to login now using the previous admin access details you shared.
Can you please share screenshot of your plugins page or even better if you can share debug information. I would like to have debug information that will help us to debug and investigate your issue:
- https://toolset.com/faq/provide-debug-information-faster-support/
Hello Minesh,
attached the debug information.
All the best
Nils
Based on the debug information you shared - I can see you are using the PHP version 8.1.
Toolset is not fully compatible with PHP 8.1.x for now but in near future we add the PHP 8.1.x compatibility.
As you can see with our server requirement Doc:
- https://toolset.com/toolset-requirements/
PHP 8.1 is currently not supported due to some issues. We're working on fixing this. In the meantime, please use PHP 8.0 version.
Can you please downgrade to PHP 8.x.x and check if that help you to resolve your issue.
Hello Minesh,
thanks for your support. I changed the php version to 8.0 but unfortunately nothing happens, the problem still
exists.
Could you please have a look again.
Thanks
Nils
Ok - Can you please make sure you are using latest Toolset plugins. The current Toolset Types plugin version is
Toolset Types 3.4.17.
Can you please make sure you are using latest Toolset plugins and ALL Toolset plugins are updated to latest release version. You can download the latest Toolset plugins from your account's page:
=> https://toolset.com/account/downloads/
Or
You can try to follow the steps given with the following Doc:
=> https://toolset.com/faq/how-to-install-and-register-toolset/#automatic-installation-once-you-have-otgs-installer-plugin-installed
Hello Minesh,
thanks for this tipp. I installed the OTGS Installer and checked the versions of the toolset plugins, some of them had not the latest version, I did a update of them, now the page works in the frontend well, like it should but in the backend the content-templates are still not available, WordPress still gets the message of a critical error...
Do you think this is a problem of cache?
Best
Nils
Then I will require admin access details where I can login to the site without any issues.
OR
You can share the debug log and see if you find anything with debug log.
More info:
- https://toolset.com/documentation/programmer-reference/debugging-sites-built-with-toolset/#php-debugging
I have set the next reply to private which means only you and I have access to it.
Hello Minesh,
because of 2FA it´s dificult with login credential. Here are the debug informations..
Thanks
Nils
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I did not ask for the debug information but for the debug log to see if I can spot anything there.
More info:
- https://toolset.com/documentation/programmer-reference/debugging-sites-built-with-toolset/#php-debugging
But without access its really hard to help you further.
Can you please tell me on what pages you face issue now?
I can see the original problem URL you reported with your initial post is working: hidden link
Can you please share what issue you have now and on what pagre/post?
ah sorry. I see I send you a message yesterday, which is not shown, may be you did not receive it. I also created the error_log.txt.
Can you please provide me a upload option for it?
Thanks
When I try to login I got the following error message:
Your user account has been locked because you have not configured 2FA within the grace period. Please contact the website administrator to unlock your user and you can configure 2FA.
Can you please send me working admin access details.
I have set the next reply to private which means only you and I have access to it.