[Resolved] It is not possible to open content-template in the backend

[Author]

Posts

[Minesh]

Thank you for sharing admin access details but when I try to login using the latest admin access details shared with the previous reply - it asks for (2FA) verification code.

Can you please disable the (2FA) verification so that I can login to the site.

[Minesh]

I visit the following link: hidden link

I do not see any critical error on the above page. Is this fixed or where I can see the critical error?

[nilsM]

Hello Minesh,

thanks for your response.

I told you some messages ago that the page is in the frontend available but I get no access to this content-template and some others in the backend, I always get the message of a critical failure.

Please take a look again.

Thank you

[Minesh]

I see you reply here:
- https://toolset.com/forums/topic/it-is-not-possible-to-open-content-template-in-the-backend/page/2/#post-2542451

But that does not mention with what content template you have issue with? I'll require exact information with what content template you have issue with and you get error with.

[nilsM]

I got issues with the content-templates with the following IDs:
1758
2124
1939
2089
2100
1766

It´s always the same error "There is a critical failure on your website"

[Minesh]

Can you please check now.

I've search in the postmeta table for the post_id equal to content template ID.
For example:

SELECT * FROM `wp_4_3_postmeta` WHERE `post_id` = '1758'

And then with the result I found I've deleted the row with post meta key equal to 'tb_preview_post' that holds the post ID (which is the post ID of post that is actually deleted and that is why you get that error).

Happy to inform you that now its fixed and you are welcome to close this ticket.

[nilsM]

My issue is resolved now. Thank you!