I am having a few issues with content templates. Currently one I'm having is that I can't save my content template. I literally have to go out and go back in and do a restore. This is a major issue, as it doesn't always save in order to restore.
I am trying to: Save my content template
Here is one: Template for SL Locations
I also can not update the Kadence Pro plugin, once I do I can't get into the content templates at all. They just won't open. I have chatted with them and they state that there is javascript issues with your plugin.
Here is what they told me to tell you:
When using Kadence Blocks inside Toolset, they are overriding how our blocks function. Unfortunately, we don't have any control over how this is done. I don't know what is causing the error without looking at the Toolset source code. I would pass along this console error to their support and let them know it's happening when using a Kadence Image Overlay block inside a Content Template. They should have more insight into the issue and can hopefully provide a fix.
Uncaught TypeError: Cannot read private member #e from an object whose class did not declare it
at get text (rich-text.min.js?ver=4021b9e4e9ef4d3cd868:2:8521)
at get length (rich-text.min.js?ver=4021b9e4e9ef4d3cd868:2:8402)
at UT.isEmpty (block-editor.min.js?ver=f989eae66982c6c90d6e:21:739395)
Hello,
I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.
Our Debugging Procedures
I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.
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We have strict policies regarding privacy and access to your information. Please see:
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**IMPORTANT**
- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link
Please, let me know if you need any additional details. Have a nice day.
Hello there,
I'd just like to confirm that this is a test/staging site, it looks that way based on the URL but I wanted to make sure that it is OK for me to perform changes in the site like disabling plugins, themes, etc.
Thank you,
Mateus
Yes this is a staging site.
This issue appears to just be on my staging site and not live.
Live is using:
Toolset - Version 1.6.15
Kadence Blocks - PRO Extension - Version 2.3.9
Save issue now with new Toolset version, then once I update the Kadence plugin above I can't get into template at all.
Hi,
I have escalated this ticket to our 2nd tier of support where our 2nd tier specialists will take a deeper look at this issue and will try to find a solution.
I will get back to you as soon as I get an answer from them.
Best regards,
Mateus
Just checking in on this, any word?
Could I copy the staging site over to a development site for you guys to work on so I can revert the staging site back?
I can't do that for myself as I am only allowed a live and staging site.
This is for a corporate site that needs to approve senior community pages before they go live.
Thank you!
Hello there,
I'm afraid our 2nd tier support is still looking into this issue.
Absolutely, please go ahead and copy it over to the staging site.
I'm enabling the private fields again for you to share the access to the development site.
Thank you!
Hi Holly,
Thank you for your patience.
Our 2nd tier team identified that the issue stems from changes in WordPress 6.6 which broke Toolset dynamic sources resulting in the same JS errors that can be seen when trying to edit a Content Template on the site. We fixed that issue in Blocks 1.6.16. Kadence may have been affected by the same problem, and they look to have fixed it in a recent release of their Pro extension. But when editing a Content Template including the Kadence blocks, those same errors prevent Kadence from upgrading its own blocks to fix the problem, and in this context we are stuck.
To resolve this, I applied a workaround to the "Template for SL Locations" on your development site. The steps I took are as follows:
- Deactivate Toolset Blocks
- Register a post type with slug of "view-template" using Custom Post Type UI, this will add a Dashboard menu option for the post type. Use this to view a list of templates.
- Edit an affected template (e.g. the "Template for SL Locations")
- You will need to make a tiny change to release the Update button; I suggest just adding a space at the end of the template title
- Save the template, and repeat for any other affected templates
- Unregister the post type "view-template"
- Re-activate Toolset Blocks
- Go to Toolset > Content Templates and try to edit one of the repaired templates
After these steps, I was able to open and edit the template successfully.
I’ve recorded a video demonstrating the process: hidden link
Please review the development site and confirm everything is working as expected. Once confirmed, you can apply the same steps to your live site.
Let me know if you need any further assistance.
Best regards,
Mateus
Sorry just now getting to this. This workaround worked, thank you!
