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[Resolved] Issue with page losing CSS / formatting after searching

This support ticket is created 3 years, 1 month ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 19 replies, has 2 voices.

Last updated by matthewL-7 3 years ago.

Assisted by: Waqar.

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Posts
#2219023

This particular view's issue is under investigation, but, I suspect it is going to take some time, due to its nature.

If a new similar View is created on the same website, it works and doesn't have the same issue.

We'll keep looking into it, but, if this issue is affecting the production website, a workaround that can save time is to rebuild the same view.

#2226109

Hi Waqar,

Is there any update on this yet as its been quite a while now?

Recreating the view but would be a very slow and complex task. Is there any other workarounds?

Thanks

#2226485

There has been some progress and we were able to identify the real reason behind this loss of styling.

This only occurs with Relevanssi and GeneratePress theme is active, and when the Relevanssi settings are set to "Create custom search result snippet", under Excerpts settings.
( specifically Settings > Relevanssi Premium > Excerpts and highlights > “Create custom search result snippets” )

Disabling that setting, or switching the theme, resolves the issue.

This has been reported to the compatibility team and for now, you can disable the option from the Relevanssi settings it should work.

#2227035

Ah great, that has fixed it.

Don't actually need this option on any way, maybe an update turned this option on.

#2227043

My issue is resolved now. Thank you!