This support ticket is created 5 years, 2 months ago. There's a good chance that you are reading advice that it now obsolete.
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Thanks for the great example. I've got infinite things it working on my site with my post types and loop but I have two adjustments I can't resolve. What I'd like to achieve is like hidden link style where articles continue to load by infinite scroll before the user reaches the end of the page and without any visual detection by the user.
My issues
1. The new items don't load until long after I've reached the end of the page.
2. While the new items are loading the existing items disappear.
I have experimented with the "infinite scroll" duration nad tolerance settings without success. I have setup a simple test page and used your VIEW with my loop. Can you please assist?
Both the problem you mentioned above might be compatibility problem of your website, please try these:
1) In case it is a compatibility problem, please deactivate all other plugins, and switch to wordpress default theme 2019, deactivate all custom PHP/JS codes, and test again
I'm back with this follow up after two weeks trying on my own. I have tested plugins and theme as suggested and the issues are identical. I don't know how to interpret de-bug info. I supposed it could have been a problem with one of the above, but it could also be a simple toolset config which is why I set up the test page for the Toolset support team. I now also have a cloned test site with no plugins and 2017 and the issue is not resolved.
I don't know if the demo Nigel provided was his or part of team stash but it was quite helpful. If it was his personal example stash maybe he has more insight into my specific case.
I don't know how to proceed from here. My issue is not resolved.
The demo Nigel provided is personal example stash, we have discover-wp.com to setup demo site: https://discover-wp.com/
And I have tried this in that demo site:
1) Edit post view "Infinite Things": hidden link
in section "Pagination options", choose option: Display 2 items per page
2) Test it in front-end: hidden link
It works fine, there isn't the problem you mentioned above:
1. The new items don't load until long after I've reached the end of the page.
2. While the new items are loading the existing items disappear.
Can you duplicate the same problem in above test site?
Looks like a similar issue. the new items don't load until I've already seen past the first two items.
hidden link
Your support point today seems to be to show me there is not a problem with the toolset - I'm sure you are right and it's a configuration issue on my site which I'm unable to resolve. That's why I contacted support. Thanks anyway.
I can't close the thread as "my issue has been resolved" because it's not. Since you are unwilling to help with my specific case or to forward me to the original support person you may close the thread as you see fit.
My issue is not resolved but I don't think Lou is willing to provide meaningful input. Support person seemed too busy to even look at my issue. His point seemed to be to show me there was no fault with the toolset plugin and the problem is with my setup which I am sure is true.
I followed the tutorial example give two weeks ago. I set up a test site with my issue. I set up a second test site at Lou suggestion without my theme and plugin. AFTER setting up the clone at his suggestion to eliminate the possibility of the plugin or Theme conflicts he still was unwilling to look at my specific case and instead referred me back to the demo I started with 2 weeks ago. Full circle - not helpful.
I have had nothing but fantastic support experiences with other members of the support team. This was not the case here.
I think there is a misunderstand, I am willing to help you on this issue:
1) In the test site you mentioned above: hidden link
There is a JS error:
Uncaught ReferenceError: jQuery is not defined
at (index):224
2) It is using old version of Toolset Types plugin 3.3.4, the latest version is 3.3.5
Please let me know if you still need assistance for it, I can reopen this ticket, thanks
I don't think I misunderstood. Your second support reply was to ask me to reproduce my error on your site - which you are now reporting isn't working because it's an outdated plugin and has java errors.
If your site was working it still wouldn't help my case - if I knew how to reproduce the error on your site I'd probably know how to fix it too. This process is not moving my issue anywhere.
You wrote: "The demo Nigel provided is personal example stash". I set my test pages up exactly as his demo so it would be easy for him to help. I opened my thread "Hi Nigel", Is there any possibility of follow up with Nigel?
You wrote: "OK, you can create new ticket and assign it to Nigel"
I do not see a way to request a specific support person when creating a ticket ...only to avoid specific supports. hidden link Please adivise if this is possible.
You wrote, "if you can not assign it, I can send a notice to Nigel." Do I need to start another thread for this or same thread?
I looked through the above, and I'm not quite sure where we are at.
The original test site I created for you seems to be still active: hidden link
On that page the infinite scroll is working. (I went in to change a setting to fix the JS error Luo had noted.)
I changed a couple of settings in the View to try and improve things, namely I added a value for the scrolling tolerance so that the request for the next results happens earlier, and I'm pre-loading more results so that they will be immediately available.
I've noticed that "immediately" still means a delay of about a second or so, and if you are studying the results intently specifically to see when and how the results update then you would be aware of that, though I doubt in normal use it would be noticeable.
That's the demo site I created. But you have a test site where it's not working, is that right?
