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[Closed] Incompatibility with ElementsKit

This support ticket is created 4 years, 11 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 3 replies, has 2 voices.

Last updated by Luo Yang 4 years, 11 months ago.

Assisted by: Luo Yang.

Author
Posts
#1692109

I am trying to: See a menu when I hover "Vivre au quotidien", "Sortir-visiter" or "Travailler-Entreprendre"

Link to a page where the issue can be seen: hidden link

I expected to see: hidden link

Instead, I got: Nothing when I hover those 3 menu (the first one is working)

#1692541

Hello,

Since it is a compatibility issue, please check these:
1) In case there are other compatibility problem, please deactivate all other plugins, and switch to wordpress default theme 2020, deactivate all custom PHP/JS code snippets, and test again

2) Also check if there is any PHP/JS error in your website:
https://toolset.com/documentation/programmer-reference/debugging-sites-built-with-toolset/

3) If the problem still persists, please provide a copy of your website, you can put the package files in your own google drive disk, share the link only, I need to test and debug it in my localhost, thanks
https://toolset.com/faq/provide-supporters-copy-site/

#1707489

I am downloading the files, but it is quite large(2G) size, so it will take time to duplicate the problem, I will update here if find anything.

#1708425
menus.JPG

I can see the problem with the duplicator package, since it is a compatibility issue, according to our workflow, I need to provide detail steps to duplicate the problem in fresh WP installation.

So I have tried these:
1) Deactivate all other plugins, except ElementsKit Lite + Toolset Types
2) Test the problem page again "ANNUAIRE COMPAGNIES", I don't see the exact same menus, see my screenshot menus.JPG

Can you describe detail steps to reproduce the same problem in a fresh WP installation? thanks

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