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[Resolved] Impossible to connect Toolset plugin to toolset

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This topic contains 3 replies, has 2 voices.

Last updated by FRANCESCOD7762 1 year, 6 months ago.

Assisted by: Luo Yang.

Author
Posts
#2613825
Error Details.JPG
Toolset Error Message.JPG

Tell us what you are trying to do?
Get red of the message "Impossible to connect Toolset plugin to toolset.com" on the Commercial Plugins Page :
- I tried to regenerate the licence key for the site, un-register and then register with the new key
- then uninstall OTGS-Installer, and re-install it
Nothing changed. I still get the error message framed in red...

Is there any documentation that you are following?
Not really found anything specific

Is there a similar example that we can see?
See attached screen captures

What is the link to your site?
hidden link

#2614149

Hello,

According to the screenshot you provided above, there is an error message: Site key not matching.

You will need to generate the Toolset site key with full website URL: hidden link

And please check if there any PHP error logs in your website:
https://toolset.com/documentation/programmer-reference/debugging-sites-built-with-toolset/#php-debugging

#2614351

Hi Luo,
Thank you for your prompte response :
- I did generate the Toolset site key with the full URL : I had done it before, but without the last / and it did not work
- but this time it worked fine
Thank you for your efficient help.
Best regards,
Francesco De Grandi

#2614353

My issue is resolved now. Thank you!