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[Resolved] Image upload problem

This support ticket is created 5 years, 9 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 5 replies, has 2 voices.

Last updated by Waqar 5 years, 8 months ago.

Assisted by: Waqar.

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#1221064
Capture d’écran 2019-03-26 à 16.20.30.png

I am trying to: upload images through the custom image field

Hello

Since about 1 month or so (maybe 2) there has been a bug on the backend of my website using Toolset. Here is the problem. For one of my custom types, I use several different custom fields. All was loading well but since some time there is a bug on the image field. All else is fine.

I use 3 single image fields and a fourth image field where we can upload multiple images. Before, I used to be able to select an image for each field then publish the post (or update the post). Now, if I select an image for one field and then go to the second image field and select another photo, the first field gets replaced by the second image I choose.

So I need to select one image field, publish (or update) choose the second image then update, choose the third field then update etc. It is very very time consuming !!!

I thought that it was a temporary bug and that it might go away but it hasn't.

Please help me with this. I have not touched any settings with the Custom Post types.

#1221392

Hi there,

Thank you for contacting us and I'll be happy to assist.

This seems possibly related to the already reported issue, described at:
https://toolset.com/errata/custom-image-value-in-the-first-instance-of-a-repeatable-field-group-is-being-replaced-when-the-site-language-is-not-english/

But to troubleshoot this in detail and confirm, I'll need to see how these image fields are configured on your website.

Can you please share temporary admin login details along with the information on where these fields can be seen?

I've set your next reply as private and please make sure to make a complete backup copy of the website, before sharing the access details.

regards,
Waqar

#1223876

Hi Fumie,

Thank you for sharing the admin access.

I can confirm that this is the same issue as reported here:
https://toolset.com/errata/custom-image-value-in-the-first-instance-of-a-repeatable-field-group-is-being-replaced-when-the-site-language-is-not-english/

Our development team is already working on this and I'll keep you updated with the progress through this ticket.

Thank you for your patience and meanwhile, you can use the workaround suggested in the errata page.
( which is to temporarily switch admin language for the user to English, before uploading the multiple images )

regards,
Waqar

#1229789

Hi Fumie,

Just wanted to update that this issue will be addressed in the Types 3.3 release. I'll keep you posted here as I receive more information about that timeline.

regards,
Waqar

#1231314

Hi Fumie,

We've also updated the issue's errata page with a workaround and patch if you'd like to fix this on your website before the Types version 3.3 is released.

https://toolset.com/errata/custom-image-value-in-the-first-instance-of-a-repeatable-field-group-is-being-replaced-when-the-site-language-is-not-english/

regards,
Waqar

#1241312

Hi Fumie,

I'd like to update that Types 3.3 has been released, which fixes this issue.
( https://toolset.com/download/toolset-types/#changelog )

You're welcome to update to the latest version and let me know how it goes.

regards,
Waqar